About the Role

Customer Interaction tribe is looking for an Integration/Data Analyst who has experience or who is interested in expanding their knowledge on integration topics to support the team to collect, study, prioritize, co-ordinate high quality customer requirements and to make the bridge between the business and the squad members (development and quality assurance) by co-creating with them the best design and solutions for the expressed business needs.

This position will be part of the DX integration squad, who is currently working in the implementation of Mulesoft (new integration layer)

By joining the Customer Interactions tribe (CI) , you will be in charge of delivering an effortless and frictionless customer journey for prospects and current customers, across their interactions with Swift while increasing their autonomy! As the Customer Interaction (CI) Tribe we are on a mission to improve these end-to-end interactions and are therefore evolving our significant technology stack. Two years into our journey we are progressing with the consolidation and renewal of this technology and our main focus is doing it right from the start.

You will be joining a diverse Tribe of 120 enthusiastic people, spread over 3 locations (Belgium, Malaysia and the Netherlands). We value our collaborative, learning and open feedback culture.

What to expect:

• Clarify, analyze and document the business requirements from the server and web-based software applications owned by different stakeholders and where CI is currently supporting these ones.

• Maintain up-to-date the documentation based on discussions

• Understand end-to-end business and systems processes flow among different software applications in order to identify when data needs to be provided and what will trigger it.

• Perform simple to complex data mapping among the different data managed or required in between software applications

• Facilitate discussion within the people involved in order to get clarification and agreement on business requirements

• Facilitate the demo to end-users and when needed, organize the User Acceptance Testing (UAT)

• Collaborate with quality assurance in the definition of test cases scenarios

• Collaborate with the Data Architect in order to build the data models that will support the future implementation

• Ensure that the non-functional requirements are in line with customer expectations

• Actively engage with your squad, a multi-disciplinary, autonomous team, composed of product management, development, quality assurance, operations, and other key stakeholders to ensure that the functional and non-functional requirements are in line with customer expectations.

• Contribute to the continuous improvement on how to have maximum effectiveness in a changing, Agile, environment. You participate in the life of the squad and in the Agile ceremonies.

What will make you successful:

• University degree in Computer Science, Electronic Engineering or equivalent.

• At least 3-5 years experience in business analysis.

• Swift acumen (products, processes, internal applications i.e SAP, SF... ) is a strong asset

• Excellent analytical skills. Data analysis and data mapping is a plus.

• Strong communication skills

• Fluent in written and spoken English

• Team player

• Knowledge on Jira, in confluence

• Working experience in agile environment

• Having working experience with APIs, webservices, data integration process is a plus

• Understanding of integration architecture and pattern is a plus

• Knowledge and experience in any integration platform i.e. Mulesoft is a plus

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.