Posted:
8/14/2024, 5:00:00 PM
Location(s):
Ontario, Canada ⋅ Old Toronto, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting ⋅ Sales & Account Management
Workplace Type:
Hybrid
What We Do:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.
For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/
Role Overview:
The Client Training Consultant is part of the FCC Product Solutions team and reports to the Manager, Product Operations. The Client Training Consultant provides FCC’s client firms (new as well as existing) with the training and support needed to gain knowledge and understanding of the FCC technology platform, new features, or functionality as well as services offered in conjunction with the platform. Paramount for this role is the delivery of comprehensive yet simple, innovative, and effective client training sessions and documentation targeting a multitude of user segments in a highly professional manner. This is expected to be accomplished through strong internal and client partnerships as well as leveraging industry best practices with a focus on continuous improvement.
The Client Training Consultant is responsible to ensure that clients are fully educated on how to use FCC's products and services through training efforts for FCC's client base virtually, onsite and at the client site.
In addition, the Client Training Consultant provides support for advisor transitions for existing client firms to transfer accounts and business to the FCC platform.
This job requires flexible working conditions. Travel (incl. weekends) is required.
What You Will Do:
What We’re Looking For:
Expertise You Bring:
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
Current work authorization for Canada is required for all openings.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team
Website: https://fidelity.ca/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 251-500
Year Founded: 1987
Last Funding Type: Private Equity
Industries: Finance ⋅ Financial Exchanges ⋅ Financial Services