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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Financial Aid

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

octobre 03, 2024

Applications must be received BEFORE:

octobre 13, 2024

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$62 218,00 - $78 589,00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

This section provides a brief but specific statement of why the position exists. The statement should give the reader an immediate impression of the primary purpose for including the job in the organization. The statement should be one or two sentences in length and should clearly distinguish the fundamental orientation of the job. Provide support with regard to the planning, coordination and implementation of all activities related to financial aid and information services in order to ensure customer service of high quality.

In this role, your responsibilities will include:

• Greets, informs and counsels clients in person, by phone or in writing regarding a variety of financial aid schemes, the processing of financial aid files, eligibility conditions, obligations, ministerial procedures, and scholarships administered by the Work-Study Program, in order to allow them to benefit from the maximum annual financing.
• Conducts student interviews, analyzes student financial needs, and determines eligibility for a variety of financial assistance options.
• Analyzes and evaluates financial viability of students and families, and provides advice and counsel regarding financial aid opportunities, eligibility requirements, and the application process.
• Confirms student status and verifies enrolment with government student loan authorities and agencies, with other University of Ottawa departments, and with other p stsecondary institutions for the purposes of student loan and award eligibility disbursement.
• Authorizes funding from the University of Ottawa to students who demonstrate a need for emergency loans or other student financial assistance, and determines student eligibility to participate in the Work-Study Program and to benefit from fee deferral.
• Conducts workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues.
• Trains and serves as an operational resource to faculties, services and team members, as needed; may supervise student employees or lower-level staff.
• Develops awareness among government student loan recipients regarding minimum course load, the impact of withdrawal from studies, unsuccessful studies, student loan defaults, appeals reassessments and other matters related to student eligibility for government financial assistance.
• Coordinates and organizes, in collaboration with the faculties, the timely submission of important documents and information to all concerned members in order for financial aid files to be processed within optimal timeframes.
• Updates, on a regular basis, the reference  terms in regards to  financial  aid grants and renewals under ministerial regulations to ensure the efficient management of the request process, which includes the maintenance of Ontario and Quebec ministerial databases, as well as the Service's own databases, in order to ensure the integrity of the data and the files.

What you will bring:

• Postsecondary education in a related field or work experience  that is deemed equivalent; At least 3 years of experience in a similar position;
• 1 year of experience working with procedures, regulations and methods that govern government financial aid;
• Experience in customer service and acting as an operational resource person; Experience in administrative writing;
• Ability to deliver presentations in front of various client bases;
• Knowledge of postsecondary education programs and academic rules and regulations; Intermediate/advanced knowledge of Excel;
• Experience in analyzing files and solving problems;
• Experience in elaborating, interpreting, explaining and applying regulations and methods; Experience with computer systems and software such as : 515/FSMS, Windows, word­ processing, spreadsheets, databases, email and Internet, Talisma, Citrix, Xtender;
• Organisational skills, ability to work under pressure and with strict deadlines;

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.