Workplace Ambassador

Posted:
8/21/2025, 1:06:06 PM

Location(s):
Sydney, New South Wales, Australia ⋅ New South Wales, Australia

Experience Level(s):
Junior ⋅ Senior

Field(s):
Sales & Account Management

Workplace Type:
On-site

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Roles & Responsibilities

People Management
- Team Leadership
  - Mentoring for new joiners
  - Contribute to a positive working environment
  - Successor planning
- Learning and Development
  - Attend trainings
  - Provide training records
Finance & Reporting
- Finance Reporting
  - Support JLL regional finance to ensure all costs are accurately captured and tracked
- Operational Finance
  - Goods received & maintaining record of delivery notes
Office Management
- Site Inspection
  - Support to respond and resolve tickets associated with inspection
- PPM
  - Register vendors for building access including loading bay if necessary
  - Escort vendors
  - Send out Comms in advance to stakeholders
- Inventory & Storage Management
  - Support admin tasks where applicable
- Operation Report
  - Maintain operational data to contribute to monthly operational report
- Building Management
  - Create comms to inform stakeholders on service disruption
- Visitor Management
  - Support end users to use the system for pre-registration
  - Support on-site registration for ad-hoc visitor
  - Daily inspection in the morning to ensure NocNoc iPad at reception work properly
  - Communicate with Building Management Office (BMO) for building access if necessary
  - Escort visitors to the waiting area
  - Notify end users upon visitor's arrival
  - Support to divert visitors to waiting areas or external meeting rooms to ensure the reception is not crowded with visitors
  - Work with Physical Security Team to ensure there is crowd control where applicable
Facilities Management
- Special Function Room Management
  - Send comms if special-function room is out of order for maintenance
- Locker Management
  - Send comms periodically to remind stakeholders of locker etiquette
- Key & Cabinet/Pedestal Management
  - Support admin where applicable
- Parking Mangement
  - Send Comms to remind application
  - Support admin where applicable
Event Management
- Meeting room/ function room reservation
- Visitor assistance
  - Support visitor registration with building management/ landlord
  - On-day support to greet and escort if necessary
- Vendor assistance
  - Arrange gate passes, loading bay, permit-to-work
- Send Comms for area closure
Business Support
- Workplace Ticketing System
  - Responsible for responding and handling of workplace tickets
  - Respond and resolve issues within SLA timer
  - Proactively provide feedback pertaining to the system's usability, with a view to continuous improvement.
- Day1 support
  - Room reservation
  - Greet and escort new joiners to the training room for orientation.
- Access Badge Management
  - Maintain stock of temporary and short-term badges for reception
  - Support stakeholders to activate the badge
  - Support vendor badge application
  - Maintain an in-and-out record for 3rd party Access cards
  - Liaise with landlord/building management to prepare access for stakeholders and disable access upon offboarding
- Business Card Management
  - Receive business cards and notify end users
  - Maintain pick-up record
Stakeholder Engagement
- Prepare and send comms for official announcement in Office Announcement Group
- Communicate in Office Life group to extend support on office management
- Provide service in polite and professional manners
Performance Management (KPIs)
- Understand internal KPI and operate to achieve standard
Reception Services
- Cleaniness and functionality of reception area
  - NocNoc ipad is properly displayed
  - Furniture and decorations are in place aligned with guidelines
- Reception operator
  - Handle incoming calls following company guidance
  - Take and forward messages to end users
- Support badge management
  - Provide temporary/short-term badge to end user
  - Support to maintain the inventory of temp/short-term badges
- Visitor's reception
  - Support on-site registration for external visitors
  - Support pre-registration for stakeholder's request
  - Escort visitors to designated meeting area
  - Inform stakeholders upon visitor's arrival
Mail Services
- Support mail service where applicable
Food Services
- Goods received & maintaining record of delivery notes
Environment, Health and Safety (EHS) Responsibilities
- Comply with all HSE guidelines, policies and requirements.
Project Support
- Support to liaise with landlord/building management for access
- Support stakeholders to ensure smooth access for the transition
- Maintain comms to stakeholders to ensure information delivered in timely manners
Support and cover operations as instructed by the leaders

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Workplace Ambassador

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