Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Medcan is recruiting for a full-time Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their YRC appointments.

The Accountabilities:

• Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visit
• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery
• Welcome and greet clients, guide clients throughout their visit and check clients in and out of their YRC appointments
• Ensure clients receive maximum value time during their visit
• Ensure compliance with all service metrics
• Respond to client issues and enquiries
• Foster client loyalty by creating a memorable experience
• Handle client issues in a positive and professional manner
• Problem solve in a fast-paced environment
• Assist with Year Round Care line phone lines
• Assist with Responding to all communications including e-mails and phone calls regarding patient inquiries
• Other administrative duties as required

 The Requirements:

• Prior experience in similar role, or minimum of 1 year of healthcare experience
• Education in health or a related discipline is an asset
• Strong organization and time management
• Excellent verbal and written communication skills
• Intermediate level in MS Office

This is a full-time position, working Tuesday to Saturday. Hours of operation Tuesday to Friday at 10:30-7pm, and Saturdays 8:30-5pm. 

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.