Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Client Manager is a client facing, individual contributor focused on optimizing and enhancing services delivered to our clients. You will be managing multiple EMEA SME based clients and you will be responsible for short- and long-term business retention of these accounts. You will be tasked with ensuring a clear vision and strategy is defined and achieved to maximize customer satisfaction and deliver a best-in-class travel program.

The role is hybrid or remote position, requiring occasional travel to client offices and our offices. Ideal location for the role will be in The Netherlands or Belgium. Required languages: local language(s) and English.  

What you’ll be doing:

• Lead business planning, quarterly and annual reviews

• Proactively recognize risks, identify an action plan and coordinate mitigation actions with other GBT business units.

• Maintain and share industry knowledge with client

• Maintain and increase client web of influence

• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value to our clients.

• Understand and work with client P&L.

• React to changing client needs

What we need from you:

• Local languages and English.

• Experience of business travel industry (e.g. as a client manager).

• Ability to learn quickly

• Ability to communicate GBT’s value proposition up to and including the “C Suite”.

• Demonstrated ability to create strategic vision, build action plans, set goals.

• Innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.

• Financial acumen and analytical mindset required to leverage the key drivers of profitability.

• Ability to proactively build and maintain a comprehensive network, both internally and externally

• A sophisticated range of communication and presentation skills to present ideas in a simple and compelling way to a wide variety of audiences.

• Excel, Word and PowerPoint skills required.

     

Location

Netherlands

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!