JR 4838
Program Manager
Los Angeles, CA 90004
Salary: $68,831 to $83,595 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Exempt
Driving Required
Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

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PATH is seeking candidates with leadership experience in homeless services to join our ICMS team as the Program Manager, working out of our main office on Madison Avenue in Los Angeles, California. This position oversees select scattered-site programs/projects. 

ABOUT THE ICMS PROGRAM
PATH’s Intensive Case Management Services (ICMS) Programs provide long-term supportive services to individuals experiencing homelessness that have been referred by the Department Health Services (DHS). These individuals have been identified by the DHS as potential beneficiaries of intensive support because of their active homeless status, heavy utilization of the hospital and outpatient system, chronic medical conditions and co-occurring disorders.

WHAT IS A PROGRAM MANAGER?
The Program Manager ensures the successful delivery of high-quality services within the ICMS programs by providing administrative oversight and supervisory leadership to the program staff through a hands-on, lead by example approach. Responsibilities of the Program Manager include:

• Case Management Support
  • Carrying a small caseload of more challenging and complex clients
  • Providing field-based case management and service coordination designed to assist residents with stabilizing in housing
  • Overseeing service delivery by providing supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues
• Program Management & Oversight
  • Working with team supervisors to ensure the successful implementation, coordination of participant services, achievement of program performance measures and service evaluations
  • Partnering with the Quality Assurance Department to implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards.
  • Assisting with and conducting supervisory meetings
  • Providing regular feedback, guidance and training to program staff
• Program Outreach
  • Representing PATH and the ICMS program within the community, at provider meetings, and at events
• Program Administration & Compliance
  • Ensuring that all documentation standards set forth by the program contract and PATH polices are maintained through monitoring and regular audits
  • Collaborating with the Quality Assurance Department to educate and coach staff on proper documentation
  • Assisting with the completion and submission of program and contract reports as required by PATH, DHS, and other partners
• Program Development & Evaluation
  • Serving as a liaison between the program and funder to ensure system level barriers are reduced through innovating and implementing strategies that are in alignment with the contract scope
  • Utilizing program level data to assess and manage program staff performance and participant outcomes

WHAT YOU BRING
We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

The following education and professional experience is preferred:

• Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.
• One (1) year of supervisory experience in homeless services or related social services field strongly preferred.

MINIMUM QUALIFICATIONS

• Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage