At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Systems Analyst I - Willow Ambulatory

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Pharmacy IT-Pharmacy

                      

Job Code

T99895

                     

Shift

Days + Call

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

**Applicants must reside within a commutable distance to Northeast Ohio Cleveland Clinic locations, as this role may require occasional onsite visits

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

The Clinical Systems Analyst I – Willow Ambulatory supports pharmacy informatics and electronic health record (EHR) operations across Cleveland Clinic’s ambulatory, community, and specialty pharmacy environments. Working within a large academic healthcare system, this role partners with pharmacy, clinical, operational, and information technology teams to support and optimize EPIC Willow Ambulatory functionality and pharmacy-related workflows. Responsibilities include building, maintaining, and enhancing EHR applications that support medication dispensing and pharmacy operations, troubleshooting system issues, analyzing workflows, and identifying opportunities for process improvement. The analyst also participates in system upgrades, testing, implementations, and ongoing optimization initiatives while providing end-user support and education to ensure efficient, accurate, and compliant pharmacy technology operations. This position plays a key role in advancing pharmacy informatics solutions that support safe medication use, operational efficiency, and an exceptional caregiver and patient experience.

This is a remote role. A caregiver in this position will work Monday through Friday from 8:00am to 5:00pm with on-call requirements every 11 weeks (or based on needs). No weekends, holidays or floating expectations.

A caregiver who excels in this role will:  

• Interact with end users to define problems.  

• Coordinate and conduct education and end user training programs to ensure systems are utilized as designed.  

• Assist with end user documentation development or a permanent reference for clear, concise information.  

• Provide implementation assistance for system projects through all phases of the system development life cycle with direction from the Lead Analyst.  

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in a related field and one year of applicable hospital/major medical center/major clinical information system experience OR High School Diploma/GED, one year of relevant experience and four years of healthcare IT experience OR and one year of relevant experience, plus an additional two years of healthcare IT experience can substitute for work experience

• Experience typically supported by a license in a medically related field, such as Nursing, Pharmacy Assisting, Medical Assisting, Medical Technology or EMT 

• Technical certification for certain departments  

• Familiarity with the processes and procedures related to healthcare regulatory agencies 

• In-depth knowledge of clinical theory and practice 

Preferred qualifications for the ideal future caregiver include:

• For Information Technology Division caregivers, ITIL Foundations certification
• Epic Willow Ambulatory Certification/Proficiency
• Background in outpatient/community pharmacy workflows

Physical Requirements:

• High degree of dexterity to produce materials on a computer.
• Requires normal or corrected vision and hearing.
• Ability to verbally communicate and sufficient mobility to attend clinical meetings throughout organization.
• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.