Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

Function as primary client liaison and lead for assigned programs. Manage pharmaceutical meetings and events through the implementation of strategy, delivery of objectives and execution of logistics, while effectively working with clients. Responsible for coordination of program planning from post contract execution to final billing for Transfer of Value reporting, while providing unparalleled levels of customer service on all programs. Work closely with client contact to understand and meet program objectives/outcomes. The scope of this position is dependent upon assigned account/programs. Duties will vary from client-to-client and program-to- program.

This is primarily a Remote working position with expectations to work at the client's office 1 day each week, located in Kirkland, QC.

What We're Looking For:

PROCESS MANAGEMENT:

• Complete project timeline; establish a work flow schedule with client and suppliers to facilitate timely and accurate handling of all program details.
• Use Cvent to run program from contract turn-over meeting to final bill completion.
• Handle and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are performed.
• Communicate between Information Technology support and clients for web requirements on assigned programs.
• Work with creative team to produce program materials.
• Coordinate and possibly attend site inspections as needed.
• Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements.
• Conduct program debrief with client.
• Work with accounting to complete final bill, review final billing prior to final invoicing to client.
• Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures for ToV reporting.
• Evaluate program impact and reassesses objectives and outcomes; plan for continuous improvement.
• Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.
• Able to assist with any level of event including those of a sophisticated nature, large volume, high level of confidentiality, international scope, HCP attended, etc.

RELATIONSHIP MANAGEMENT:

• Promote positive team environment as a positive role model.
• Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client happiness.
• Act as lead, communicate program requirements to team as needed; work closely with support departments to exceed client requirements and objectives.
• Partner with third party suppliers to arrange their services.
• Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation and ensures program objectives are performed.
• May be requested to lead VIP special projects and lead all aspects of VIP logistics.
• Develop positive relationships with multiple contacts within client and supplier organizations.
• May participate in client presentations as requested.
• Review processes and offer solutions/additions as needed.

FINANCIAL MANAGEMENT:

• Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed.
• Manage overall program budget, review and audit all program related TOV billing for accuracy. Track and report expenses to clients and communicate changes on a consistent basis.
• May initiate and reconcile supplier payments.
• Work with leader to forecast overall program financials and ensure monthly tracking for actual.
• Monitor foreign exchange rates for sharp fluctuations which may impact the budget.
• Assist in review of other Meeting Manager budgets.

​MISCELLANEOUS RESPONSIBILITIES:

• Work on special projects as assigned by team leadership.
• May require travel to destinations worldwide, in support of client site inspections and/or program operations.
• Keep abreast of industry standards and trends related to responsibilities.
• Develop and maintain key client and supplier relationships
• Develop and maintain knowledge of technology and/or software solutions
• Prioritize multiple projects/demands effectively

Qualifications:

• REQUIRED: 5-7 years meeting planning experience with at least 3 years in a pharma environment.
• REQUIRED: driving proximity to client office in Kirkland, QC, ability to work in-office 1 day/week & 4 days remote
• REQUIRED: bilingual English/French
• CMP designation preferred
• 4 year degree preferred
• Ability to communicate effectively and professionally with all levels of management and clients.
• Neat and professional appearance
• Ability to work accurately and timely – in order to meet deadlines
• Ability to be flexible and handle change well
• Proven aptitude for technology and/or software solutions and analytical skills required.
• Microsoft Word and Excel experience – Advanced level
• Experience with meeting industry technology required (CVENT)
• Advanced oral and written presentation skills required
• Ability to travel by airplane, boat, rail and/or car with travel up to 20-40%
   

     

Location

Quebec, Canada

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!