Posted:
12/3/2024, 3:37:40 AM
Location(s):
Raleigh, North Carolina, United States ⋅ North Carolina, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Business & Strategy ⋅ Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Strategic Customer Success Manager who will thrive in a dynamic high-growth start-up environment.
Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Customer Success team to support this growth!
This role will be based in our Raleigh, North Carolina HQ and we work in a hybrid model with at least 3 days (M,W,F), up to 2 days remote, and will involve up to 40% travel.
Overview
Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. We are currently seeking a Strategic Customer Success Manager that will thrive in a scrappy start-up environment where new standards are still being set. Do you want to help mold and improve the customer experience from trial to onboarding and renewals? Join us and you can help create the playbook while delivering results directly with customers.
Learn more about Relay at RelayPro.com
What you will do:
What you will bring to this role:
Desired knowledge, skills and/or attributes:
About us: company, culture & perks:
We have a culture where we empower our Relayers to do the best work in their lives.
We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer...
The Relay Hybrid Work Model
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays, plus one day selected by your organizational leader. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.
Website: https://relaypro.com/
Headquarter Location: Raleigh, North Carolina, United States
Employee Count: 101-250
Year Founded: 2019
IPO Status: Private
Last Funding Type: Series A