Job Title: Senior Infrastructure Engineer 
Working Pattern: Monday to Friday, 36.25 hours per week 
Salary: £60,000 - £70,000 and up to 20% bonus and benefits 
Location: London Hybrid (Holborn)

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Senior Infrastructure Engineer, ready to make an impact, we've got a space with your name on it! 

Reporting to the Infrastructure Manager the Senior Infrastructure Engineer will be responsible for maintaining, supporting, corporate WAN/LAN, server farms on-premise and in Azure, the corporate WiFi and O365, including Intune, Defender, Compliance, involving close collaboration with the Information Security Team. 

We are Tandem - Where impact meets innovation  

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
You will join a Team of 3 Network Engineers of varying experience, working to deliver an integrated environment of 3 legacy domains. This will include network, AD, O365. This is an exciting role, perfect for a motivated and passionate candidate.
  
Your Impact: Building a greener tomorrow  

The successful candidate will be responsible for the following: 

• Be committed to providing the best possible experience to our group: taking ownership of problems, responding in a timely and professional manner, meeting your service targets, and maintaining excellent case and project documentation 
• Maintaining our existing environments (servers, security, network, monitoring, and backup) 
• Act as an escalation for the Service Desk and assist with resolving issues 
• Work with 3rd party suppliers to ensure continuity of good service 
• On-site office visits 

What we're looking for: 

The successful candidate will demonstrate the following experience skills and behaviours: 

Essential: 

• IT degree or relevant industry experience (minimum 3 years in a similar role) 
• Excellent written and verbal communication skills, and customer service attitude and an ability to communicate technical concepts to non-technical people 
• Able to self-manage projects and tickets without micro-management 
• Proven experience of firewalls, routing, VLAN, VPN and wireless (Palo Alto Firewall, Juniper switches) 
• Proven experience of installing and supporting of Windows Server (VMWare, Hyper-V and Azure) 
• Windows Server AD, Group Policies, PowerShell 
• Backup and Recovery (MS Backup, Azure, Veeam) 
• Microsoft Exchange 
• Microsoft 365 administration (Azure AD) 
• Hyper-V & VMware 
• Excellent documentation skills 
• Excellent hardware and software troubleshooting skills 
• Installing and maintaining network LAN switches 
• Working to Information Security standards (NIST, CIS-Benchmarks, IDAM, RBAC) 

Desirable: 

• Microsoft Intune, Compliance, Defender Administration and Configuration 
• Juniper MIST administration and configuration 
• Palo Alto Strata Cloud Manager experience 
• Cisco Meraki 
• Linux (Ubuntu)  
• Technical qualifications (MSP, MCSE, CCNA, Azure, etc.)  

Qualities we look for: 

• A passion for championing the customer 
• Motivated by purpose-led organisations 
• High levels of personal and professional integrity 
• An entrepreneurial approach with an ability to operate both at a strategic level and to be hands on 
• A positive, self-sufficient leader with excellent communication skills, intellect and energy 
• Very sound judgement and business instinct with a desire to challenge traditional thinking 
• Highly organised with a flexible approach to working 
• Communicates a compelling and inspired vision and sense of core purpose 
• Determined to succeed, high energy with humility and a strong personal drive 
• A collaborative working style 
• A very strong work ethic and a focus on delivery  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  
• Raise £200 per annum for charity > Tandem provide PR and marketing support  
• Have renewable energy at home > receive an additional 1 day annual leave  
• Drive an electric car > receive £500 towards a home charger  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. #INDSJ