It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Risk Manager serves as the Organization’s subject matter expert for risk related issues. Responsible for risk identification, risk analysis/trending, loss prevention, and risk management education programs.

Qualifications:

• Bachelor’s degree in related field or an equivalent combination of education and experience
• Current license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license preferred
• LHRM or CPHRM preferred
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023
• Minimum of three (3) years’ experience in a related health risk management position
• Strong business foundation with proven analytical and problem-solving skills
• Proven experience with Joint Commission Hospice Standards and the National Patient Safety Goals
• Able to communicate effectively (written and verbal) in English
• Excellent skills in management of group dynamics and conflict resolution
• Knowledge of and ability to apply process improvement theory and process mapping
• Computer knowledgeable and competent with statistical applications and graphics
• Able to be available after hours for serious risk matters or for emergencies
• Able to work with minimal supervision and exercise a high degree of discretion and independent judgment
• Able to prioritize multiple job responsibilities, exercise critical thinking skills, and effectively handle stress

Competencies:

• Satisfactorily completion of competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Manages incidents/occurrences and concerns to minimize the risk to the Organization and to prevent reoccurrence.  Conducts root cause analyses in response to unexpected occurrences which caused or may cause serious physical injury.
• Serves as an advisor to the affiliate Compliance Managers and leadership on risk related matters.   
• Records and tracks incidents, investigates causes, establishes a plan of action, and ensures proper documentation of follow-up.  Works closely with Leadership to address and document serious occurrences that may involve external reporting and/or review. 
• Contacts customers to follow-up with serious concerns; documents follow-up and actions as warranted/taken.
• Tracks and analyzes data for trending and developing appropriate action plans and risk modification strategies in conjunction with the Senior Director of Compliance and Risk Management.
• Assists with efforts during surveys related to patient complaints or incidents.
• Effectively participates in Complex Case Calls and covers meetings when the senior director of compliance and risk are unable to attend.  
• Provides verbal and written reports to various committees/taskforce.  Routinely provides professional and thorough reports and updates to the VP and Senior Director of Compliance and Risk.
• Ensures that policies and practices throughout the Organization meet requirements of the CoPs and state and local governing bodies.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.