We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key purpose of the Duty Manager/Maintenance Officer is to work closely with the Operations Manager(s) to maintain the general up-keep of the centre(s) and to ensure a safe environment for retailers, customers and the general public whilst maintaining the highest level of stakeholder engagement during late night trade, weekends and public holidays.

The Duty Manager/Maintenance Officer will undertake any tasks as required via centre request or Vicinity maintenance system that they have the capability to perform safely in accordance with Vicinity policies and legislative requirements. This would include but would not be limited to:

• Repair and maintenance of internal and external structures, carparks, signage, road works and
gates
• Maintaining maintenance and servicing of retailer facilities within centre including staff toilets &
loading docks
• Maintenance and presentation of centre malls & public facilities
• Ensuring centre lighting maintained internal & external
• Assist with Centre minor capital expenditure program

For more substantial works, the Duty Manager/Maintenance Officer will ensure that suitably qualified contractors are engaged to carry out any maintenance and repairs.

The Duty Manager/Maintenance Officer will consistently and effectively:

• Actively promotes OHS within the workplace
• Ensure customer and retailer safety
• Ensure quality of work completed and time effectiveness of work
• Ensure maintenance costs are within budgeted levels
• Provide input into continuous improvement of relevant procedures & policies

What will you bring? 

                                                                                               

You will have a previous experience in general maintenance tasks coupled with excellent communication and problem-solving abilities. You will have a sound knowledge of Health & Safety and have had previous experience coordinating contractors within a maintenance environment. You are known for your responsiveness and efficiency to all maintenance activities and your positive attitude, which allows you to play a critical role in enhancing our customer experience.

You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively.  You will have demonstrated understanding of safety, health and environmental management. You will have strong knowledge of retailer management coupled with centre operations (tenancy delivery, safety and security). You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others.

What will success look like?  

                                                                                    

We Imagine a Better Way

• You are always adaptable in your approach and responsive to the needs of your stakeholders.
• You are proactive, organised and efficient in everything you do
• You proactively seek out new and innovative ways to resolve problems and improve customer outcomes

We Embrace Difference

• You understand and show respect for the diversity of the Vicinity community
• You understand the diverse nature of our business, our customers and our people
• You respect all team members and challenge assumptions to support an environment where people feel confident and supported to be themselves.

We Always Collaborate

• You engage and communicate with your team, and key stakeholders consistently and effectively sharing information.
• You enjoy taking the time to build relationships in order to deliver effective customer service.
• You put our people and our customers at the centre of every conversation.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.