We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
Primary Purpose
The Clean Energy Solutions Specialist is responsible for engaging in consultative conversations with potential customers who have inquired about Generac’s backup power products. Provides support by answering questions, addressing concerns, overcoming objections, and encouraging customers to schedule appointments as appropriate.
Major Responsibilities
Inbound Customer Engagement
- Respond to inbound pre-sale inquiries via phone, email, and web chat related to Clean Energy, Honeywell, GRID, and Generac products.
- Provide accurate, detailed product information to help customers make informed decisions.
Customer Education
- Educate consumers on the value and benefits of working with an authorized Generac sales dealer for in-home consultations.
- Address customer questions and objections using solution-based selling techniques.
Outbound Customer Engagement
- Conduct outbound calls to confirm program participation and follow up with interested customers.
- Gather additional customer information and connect qualified leads with authorized dealers.
- Re-engage past prospects and nurture ongoing relationships through proactive phone and email outreach.
Sales Cycle Management
- Manage sales leads throughout the entire lifecycle, from initial inquiry to dealer handoff.
- Re-initiate the sales process with customers who completed a home assessment but did not proceed with a purchase.
- Identify reasons for customer hesitation and address concerns using product knowledge and dealer value propositions.
Sales Performance
- Achieve outbound sales targets through effective lead management and follow-up strategies.
- Consistently work toward individual and team performance goals.
Dealer Coordination
- Build and maintain strong relationships with Generac sales dealers.
- Provide ongoing sales support, customer information, and coordination to help facilitate successful purchasing decisions.
Departmental Standards
- Maintain department performance expectations related to customer satisfaction, productivity, quality, and policy compliance.
Minimum Job Requirements
Education
- Associate degree in a related field or equivalent professional experience.
Work Experience
- Minimum of one (1) year of experience in a sales, retail, and/or marketing role.
Knowledge, Skills, and Abilities
- Understanding of clean energy solutions or the ability to learn technical product information quickly.
- Strong problem-solving skills with the ability to analyze information and make recommendations.
- Proven experience in a consultative or solutions-based sales environment.
- Excellent verbal and written communication, negotiation, and interpersonal skills.
- Ability to work effectively with a variety of stakeholders, including consumers, dealers, and contractors.
- Strong organizational skills with the ability to manage time, prioritize tasks, and meet deadlines.
- Ability to work independently while also collaborating as part of a team.
- Demonstrated initiative, accuracy, and attention to detail.
- Flexibility to adjust schedule as needed to support business coverage and increased demand during storm response events.
Preferred Job Requirements
Education
Knowledge, Skills, and Abilities
- Bilingual skills preferred.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”