Job Description:
Job Summary:
The incumbent is responsible for the admission of clients and assisting program sites with census management and reporting, operation of phone systems, meeting reporting requirements, and working closely with the billing department.
Essential Job Functions:
- Respond to new referrals documenting in appropriate method.
- Maintain waiting list according to CARF and DMH standards.
- Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and System policies.
- Ensure program census is maintained according to service model; applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients.
- Correct any file/charting technical deficiencies within appropriate time frame.
- Facilitate screening by phone or face-to-face.
- Offer administrative support to clinical team members in completion of letters, forms,
- Complete admissions in applicable databases to include but not limited to: face sheet, release of information, residency, and financial information.
- Coordinate with Care Managers insurance information for clients
- Enter data into computer data base within the appropriate timeframes.
- Coordinate with billing department to assure all admissions/transfers/discharges are completed within timeframes and are successfully batched to payer.
- Exhibit exceptional customer service skills creating a welcoming environment for new clients/patients.
- Assist in filing, quantitative chart review, compiling chart information.
- Other duties as assigned by Leadership.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Adept at establishing rapport and creating a welcoming atmosphere.
- Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.
- Basic Computer Skills in Word & Excel
- Knowledge of confidentiality laws related to treating mental health and substance use disorders.
- Extensive knowledge of policies, procedures, and regulations of the program to which the team member is assigned.
- Attention to detail.
Experience and Education Qualifications:
- High School Diploma or General Equivalency Diploma
Supervisory Requirements:
Employment Requirements:
- Successful completion of background check including criminal record, driving record and abuse/neglect.
- Completion of New Hire Orientation at the beginning of employment.
- All training requirements including Relias at the beginning of employment and annually thereafter.
- First Aid certification within three (3) months of beginning employment and upon renewal date.
- Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
- Behavioral Management training completed within thirty (30) days of employment or first available class after start date:
- CPI for Residential programs
- Crisis Management on Relias for Outpatient programs
- Valid driver’s license in state of residency with an acceptable driving record.
Physical Requirements:
ADA Consideration - Sedentary work:
- Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.