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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Success Guide - Scale

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and ultimately recognize business value through their use of the platform. Our Scale Customer Success Managers do this through objective-based engagements with customers at key points in the customer journey.

Success Guides work with customers either in 1:1 engagement for high impact objectives, or by running 1:many successful programs to impact target customer groups. Scale CSMs partner closely with Slack’s Account Executives to understand customers’ business objectives and help to identify ways we can deliver increased value through the broader and more established application of Slack.

Part coach, project manager, consultant and product expert, our Slack team are continually focused on helping our customers improve their team communication and be successful with Slack.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

• You will empathize with every aspect of the customer experience, putting customers’ needs first

• You will engage 1:1 with customers during Launch and with targeted customers at critical points in the customer journey to ensure adoption and mature use of Slack

• You will find opportunities to implement 1: many programs that can efficiently and effectively drive customer outcomes at scale

• You will test playbooks and program ideas and track results based on defined customer goals

• You will identify common customer challenges and actively suggest better solutions

• You will coach customers to be product experts. Train their teams on Slack methodologies and self serve resources so they become increasingly self-sufficient

• You will partner cross-functional team members to translate business needs and product requirements into new solutions for customers

• You will create and adapt customer assets and delivery channels to maximize impact

• You will help drive customer references and case studies

What you should have

• 4+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a benefit

• Fluent English speaker

• A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption

• Strong interpersonal skills and experience quickly building customer relationships

• Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team

• Proven track record of highly-professional customer service in a dynamic, start-up environment

• Creative problem solving under pressure when working through customer issues

• Bachelor’s Degree

Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. 

Posting Statement At Salesforce 

We believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. 

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.