Overview

The Gift/Merchandise Team Leader delivers assertive leadership to promote a Clean, Friendly, and In-Stock experience to every customer. The Gift/Merchandise Team Lead should have ability to manage store personnel, protect quality, and promote customer service. Gift/Merchandise Team Leaders typically work late afternoon and evening shifts including most weekends and holidays.

The essential job functions include, but are not limited to:

• Illustrate competent knowledge of various Point Of Sale and transaction devices
• Reconcile multiple shift reports
• Resolve customer issues in a friendly and professional manner
• Assign and inspect elements listed on shift duty list
• Communicate professionally with the Store General Manager and employees
• Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters
• Assure safety rules and regulations are implemented and followed
• Ability to work on the store’s busiest days
• Ability to work a rotating schedule that alternates between day and night
• Maintain Regular and prompt attendance
• Effectively and efficiently complete tasks
• Interact professionally with team members
• Ability to work in a fast paced, high pressure environment
• Prolonged walking or standing for 8-12 continuous hours
• Employee must be able to perform essential functions of the job with or without reasonable accommodation

The position requirements include, but are not limited to:

• Retail or management experience preferred
• Frequent bending, stooping, crouching, reaching, balancing, pushing, pulling (e.g. ice cart with 50 or more 20 lb. bags of ice, and lifting product or material weighing 40 lbs. or more)