DHA Technical Consultant

Department: Service Delivery
Location: KZN

The Ideal candidate should be based in Richards Bay or surrounding nearby areas.

At Interfile, you’ll be part of a leading South African fintech company delivering large-scale digital payment and government service solutions used by millions of people. Our systems support essential services and help improve the daily lives of everyday South Africans. You’ll gain exposure to large-scale technology environments and be part of a service-driven team that values innovation, accountability, and continuous improvement.

Key Responsibilities:

• Engage daily with DHA branches across assigned areas. Areas include Richards Bay, KwaNgwanase, KwaDukuza, Mbazwana, Vryheid and Zululand (Ulundi).

• Provide IRE demonstrations, training sessions, and one-on-one consultations

• Organize and deliver branch training as required

• Communicate new IRE services, updates, and procedures to DHA staff

• Build and maintain strong relationships with DHA staff and DHA IT teams

• Troubleshoot IRE and POS-related issues at branch level

• Support product rollouts, installations, and new version training

• Visit and support sites with transaction, reconciliation, or day-end issues.

• Investigate sites with low or no POS card activity

• Ensure successful day-end and shift processes at supported sites

• Log and track all incidents and queries on Ivanti

• Keep accurate records of engagements, resolutions, and follow-ups

• Submit daily, weekly, and monthly activity reports and training documentation

• Assist in onboarding and supporting additional DHA consultants when required

Requirements:

• Minimum 2+ years’ experience in technical support, training, or support consulting

• Strong troubleshooting, problem-solving, and user support skills

• Confident presenter/trainer with the ability to explain technical concepts to non-technical users

• Good working knowledge of Windows, computer systems, and Microsoft Office

• Exposure to Oracle databases and basic SQL querying

• Matric required; A+ and/or SQL certification

• Own reliable vehicle (registered in your name), valid driver’s license, roadworthy certificate, and active vehicle insurance (to ensure eligibility for company car allowance)

• Clear criminal record

• Willing and able to travel extensively across KZN