The Business Relationship Manager is responsible for providing life insurance solutions to Bank's clients. He/she will work in coordination with branch sales and service teams; thus, we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We Are Looking For Someone With:

• Interpersonal Skills: Strong relationship-building and communication skills to effectively interact with bank staff and customers.
• Sales Acumen: Proficiency in sales techniques and the ability to drive sales performance.
• Training Ability: Capability to conduct effective training sessions and improve the product knowledge of bank employees.
• Customer Orientation: A focus on providing excellent customer service and addressing customer needs.
• Analytical Skills: Ability to analyze market trends, sales data, and feedback to inform business strategies.
• Problem-Solving: Aptitude for resolving issues and managing conflicts between Manulife and the bank partner, if any.

On The Job You Will:

Relationship Management:

• Act as the primary point of contact between the bank partner and Manulife, ensuring smooth communication and coordination.
• Build and maintain strong, productive relationships with bank staff, including branch managers, and other key stakeholders.

Sales Support and Training:

• Assist bank staff in understanding and selling insurance products. Provide expertise and support during customer interactions, if required.
• Conduct regular training sessions for bank employees on insurance products, sales techniques, and regulatory requirements.

Business Development:

• Ensure that licensed bank employees are knowledgeable about the features, benefits, and competitive advantages of the insurance products offered.
• Collaborate with bank branches to achieve sales targets for insurance products. Develop strategies and action plans to drive sales growth.
• Design and monitor marketing and sales campaigns in coordination with both bank partner and Manulife Banca S&P teams.
• Identify opportunities for cross-selling and up-selling insurance products to the bank partner’s existing customer base.

Customer Service:

• Handle customer queries and issues related to insurance products, ensuring a high level of customer satisfaction.
• Assist in policy servicing activities, such as policy renewals, claims processing, and addressing customer complaints.

Market Intelligence:

• Observe market trends and competitor activities to provide insights and recommendations for product development and sales activity improvements.
• Gather feedback from bank staff and customers to help improve product offerings and service delivery.

Compliance and Reporting:

• Ensure that all sales and marketing activities comply with relevant regulatory requirements and company policies.
• Prepare and submit regular reports on sales performance, market trends, and relationship status to both Manulife and the bank partner.
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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