Overview:

To assist in ensuring the proper and effective functioning of the PC Express department to assure efficient and courteous customer service.

PASSION & COMMITMENT TO CUSTOMER SERVICE IS A KEY DRIVER FOR OUR COMPANY

Duties and Responsibilities:

· Ensuring

· To assist in the directing and supervising of all PC Express staff to secure efficient and courteous customer service;

· Assuming responsibility of managing the department in the absence of the PC Express Manager;

· To ensure roles are assigned and maintained by staff throughout the day;

· To ensure the order completion is on task and completed as per Company standards;

· To support the Department Manager in responding to customer comments, determining root cause analysis and implementing and communicating corrective actions to prevent recurrence;

· To support the Department Manager in training and coaching employees in all aspects of PC Express;

· To ensure the review and maintenance of all required department logs and reports (Health & Safety, Food Safety, Sanitization, Item Exception by Department etc.);

· To ensure the maintenance of the store “digital warehouse” set up – Location tags in place and products scanned in correctly throughout the store;

· To perform other duties, as assigned.

· This position requires you to work overnight shifts during peak periods (ie. Christmas, Easter, Thanksgiving). Shifts would commence between 10 – 12 am and ending between 6:30 and 8:30 am. Early morning (6 am) and day shifts (8 – 9 am) may be required.

· Exceptional customer service skills and a talent for building customer loyalty;

· Previous experience working in a grocery-retail environment with e-commerce experience would be considered an asset;

· The ability to work in a fast-paced environment under pressure;

· The ability to lead, coach and motivate employees;

· Strong financial acumen to deliver outstanding business results;

· A commitment to delivering consistent results, every day;

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.