Job Summary

Responsible for detailed research and calculation to maintain accounts receivable records, including cash receipts, claims, overdue invoices, interest charges, refunds, and related items. Maintains vendor compliance and acceptable customer service levels.

 

Major Tasks, Responsibilities, and Key Accountabilities

• Computes and records interest charges, refunds and similar items and responsible for the accurate preparation of account statements as well as performing data verification audits to ensure compliance with company policies and practices.
• Performs entry, verification, and research of data within the department systems and performs research and reconciliation functions necessary to update and maintain account information. Supports customer requests for special billing services.
• Coordinates/follows up with service centers regarding missing COD checks and records and distributes COD checks to customers. Researches unapplied payments, notifies customers, records responses, and processes refund/application requests.
• Performs data verification audits on offshore processes for accuracy and quality on a daily and weekly basis. Works closely with Offshore team on errors and clarifications as needed.
• Works with banks in order to obtain data to process customer payments, payments received due to insufficient funds, and return monies that are sent to the organization in error. Works with banks and IT to ensure bank files are received timely and accurately.
• Utilizes general ledger for intersystem transfers, miscellaneous payments, and refund processes and handle research these items as needed by the field.
• Assists in the completion of all work for statement and month close to ensure service level agreements are met. Serves as a back up to the Lead Accounts Receivable Associate.
• Acts as a liaison to management in assessing the effectiveness of current process to recognize process improvements. Assists with training associates and performs other duties as assigned.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

For CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA Job Seekers:

Pay Range

$24.28-$29.62 Hourly

HDS provides the following benefits to all permanent full-time associates:

• Medical (with Prescription drug coverage), dental, and vision plans

• Health care and Dependent Care FSA (as applicable)

• 401(K) with company match

• Paid Holiday, Vacation, Personal Time, and Wellness Day

• Paid Sick Time

• Life and Accidental Death & Dismemberment Insurance

• Short and Long-term Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Whole Life insurance

• Commuter Benefits

• Tuition Reimbursement

• Employee Assistance Program

• Adoption and Surrogacy Assistance

CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.