Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

POSITION SUMMARY

The Servicing Embedded Loan Consultant is a Hybrid mix of Sales and Customer Service. The Embedded agent has the opportunity to work a large selection of Benefit Identified customers via our Customer Service queues. As a fully trained professional with general servicing tasks – the Embedded agent offers a wide range of Refinance products to New Rez and Shellpoint serviced customers – without having to transfer them to another department. This Specialty role is the epitome of the most elite crossed trained professionals. The Embedded Loan Consultant is responsible for completing the 20-hour course and passing the Safe exam.  They will be originating mortgage products directly to customers through leads and centralized telemarketing channels after passing the Safe Exam.  The Embedded Consultant is responsible for maintaining loan production at or above minimum loan volume and quality targets.

• Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
• Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
• Develop workable payment solutions that satisfy both our clients/investors and our company.
• Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
• Process homeowners’ mortgage payments.
• Convert inbound Servicing Calls by offering refinance products to current eligible customers
• Achieve company performance goals and servicing department KPIs

• Meet minimum Submission to Processing (STP) volume goals
• Inputs all borrower information into the 1003 (LOS)
• Review and understand AUS findings in detail and ensure that supporting borrower documentation (i.e. income, assets, liabilities and credit) match the information provided on the 1003.
• Provide guidance to borrowers on loan processing flow
• Ensure federal and state required compliance expectations are met in include LE documentation is signed at time of application or has been mailed to the client for signature within 3 days of application interview
• Lock loan in H2O, ensuring lock meets offered rate and covers estimated closing date
• Mortgage loan production at/above required volumes

• College degree preferred, High-school diploma (or equivalent) required.
• Minimum of 6 months mortgage servicing experience
• Must be able to pass a federal background check
• Must be able to pass the SAFE exam and all licensing requirements

• Excellent communication skills and ability to work with a diverse team
• High Level interpersonal and persuasion skills
• Ability to overcome objections
• Ability to multi-task
• Outstanding negotiation and telephone communication skills.
• The ability to maintain professional conduct with people of any mood or personality type.
• Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
• The ability to safeguard confidential customer and company information.
• A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

• The ability to follow instructions but work with minimal direct supervision.
• Excellent keyboard skills.
• Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
• Sales experience a plus

*Compensation will be paid in accordance with state and federal law, including Regulation Z of the Truth in Lending Act.This position requires that the appropriate licensing has been acquired. Non-licensed employees may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, including discussing pricing concessions or other transaction-specific terms or conditions

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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