Position Title:

Director, Supply Chain Management - Oklahoma Children's Hospital

Department:

Supply Chain

Job Description:

General Description:

The Director, Supply Chain Operations is based in the local entity this position supports and reports directly to the AVP, Supply Chain Operations. This position is accountable for the collaborative integration, implementation, and optimization of the OU Health Operations strategy at the entity level in close coordination with the AVP, Supply Chain Operations.  This position is responsible for Supply Chain departmental logistics operations for the assigned entity, including implementing standardized system-developed supply chain strategic plans and policies, overseeing all local Supply Chain Operations functions (Distribution/Receiving/Materials Operations/Warehousing/Parts/Inventory), directing Supply Chain operations staff, managing local vendor relationships and serving as a Supply Chain champion and liaison to entity department directors/managers, other clinicians and physicians.

This position also is responsible for working with any and all key business and operational stakeholders within their specific entity as well as their peers within Supply Chain; participating in, leading, and partnering with others on OU Health Operations strategic integration efforts and programs; executing strategic plans around OU Health Operations initiatives; ensuring a compliant, effective, and streamlined operational Supply Chain experience at the entity for business and patient constituent groups; and assisting entity efforts for system contract implementation, conversion and compliance efforts through their respective entity.

Key responsibilities include, but are not limited to: efficient and effective management of daily onsite operations of receiving and distribution, contract management, vendor management, fiscal management, customer management, personnel management, oversight of special projects including capital acquisition for construction, and process improvements. Active coordination with clinical and financial leadership teams to accomplish needs unique to the entity. Active coordination with other OU Health Supply Chain leaders to foster standardization, integration, and alignment with OU Health system initiatives and direction.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

Position Dimensions and Impact on OU Health

• Provide leadership and strategic direction to ensure that the hospital onsite supply chain operations are cost effective and meet customer's expectations.
• Demonstrate the ability within a team assignment to take a lead role in interpreting and applying resolution techniques; management of diversity in the workplace; effective communication and active listening skills, consensus-building and critical thinking and strategic problem resolution practices in order to achieve team goals.
• Participate as a member of the varied OU Health committees; make presentations and represent OU Health Supply Chain on boards, commissions, associations and committees as requested and approved by the Vice President, Supply Chain of OU Health.
• Provide oversight to onsite teams including inventory control, receiving, and central stores staff to ensure collaborative relationships with supported departments, physicians, and clinicians within the facilities in order to achieve OU Health strategic goals and initiatives while reducing total cost of patient care and improving patient outcomes.
• Function as a member of the OU Health Supply Chain leadership team, participating in the development of operating and capital budgets, strategic programs, policies, and plans for the effective operation of the health system and the local entity.
• Responsible to partner with OU Health leadership to pursue opportunities for reduction of expenses in equipment, supplies, and purchased service areas for all aspects of the supply chain.
• Deliver cost savings and value maximization to the total cost of ownership of equipment, supplies and services while fulfilling the mission of OU Health.
• Assure appropriate Internal Control processes are in place across the procurement cycle functions and are promulgated throughout the entity.
• Responsible for compliance with all governing rules, regulatory requirements, and procedures related to inventory and mobile equipment management, including the monitoring and oversight of accountable departments as well as organization-wide performance.
• Strategic planning and coordinating the supply, material flow, and storage of inventory from the supplier to end users including proactive inventory management based off key performance indicators, cycle counting and First In- First Out (FIFO) inventory methodology.
• Consult and collaborate with other entity and OU Health leaders to coordinate and implement interdepartmental operating procedures which improve service to our patients and colleagues.
• Create a culture within Supply Chain of commitment to impeccable customer service, responding to and handling patient or public feedback related to all aspects of supply chain activities.
• Implement and employ relevant performance and quality metrics for Supply Chain activities with a focus on process improvement, service enhancement and improved automation.
• Demonstrate creativity, imagination, strategic planning and good judgment in developing, organizing and implementing ideas and programs.
• Controlling the flow of products to ensure arrival according to schedule and specifications to maximize efficiency and quality related to patient care.
• Monitoring the quality, quantity, cost, and efficiency of the movement and storage of supplies; find cost effective ways to distribute supplies & materials to various end users throughout the entity.
• Supply distribution includes par level replenishment system, department requisitions, stat stores requests, and other unscheduled supply delivery requirements.
• Analyzing data to monitor performance and plan improvements and demand.
• Coordinating and controlling the order cycle.
• Create policies or procedures for all onsite Supply Chain activities.
• Maintain key performance indicators, reports, process documentation, customer service logs, or training or safety records.
• Managing costs related to logistics and that the cost stays within the allocated budget and initiate plans to reduce costs.
• Provide professional leadership and strategic direction and oversight to an appropriately prepared staff by actively recruiting and hiring exceptional staff; plan, assign and evaluate the work of that staff; and provide creative instruction and feedback to that staff on contemporary methods and procedures for a workplace that values diversity.
• Plan and implement organizational changes necessary to ensure alignment with the direction of the entity and OU Health.
• Lead, direct and motivate diverse workers within a team-based assignment; effectively managing change in the workplace.
• Demonstrate the ability to work in a high-volume environment where great emphasis is placed on customer service, strategic and critical problem-solving skills.
• Develop and implement effective monitoring systems including key performance indicators to help set and measure goals to ensure performance objectives are met; laws, rules, regulations and policies are followed in meeting the goals of the entity and OU Health.
• Establish well-defined metrics for departmental activities; work with all applicable entity and OU Health databases.
• Ensure the dissemination of accurate Supply Chain data by producing clear, concise and appropriate reports.

• General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s degree required.  Degree in Business Management, Supply Chain, Healthcare Administration, Finance, or similar is preferred.

Experience: 5 to 7 years of progressive leadership experience required, including at least 2 or more years in a supply chain management or project management role required.

Licensure/Certifications/Registrations Required: None required.  Certified Materials & Resource Professional (CMRP) through American Hospital Association preferred.  Lean/Six Sigma or similar process improvement program is preferred.

Knowledge, Skills and Abilities:

Leadership

• Uses principles of effective leadership to motivate, lead, and inspire others. Strong leadership, facilitation, interpersonal, and communication skills with the ability to lead successful teams of individuals, motivate project participants, and communicate effectively at all levels across the system.
• Demonstrated business understanding and ability to balance people/ organizational decisions with business considerations
• Demonstrated ability to build and maintain strong, effective working relationships with a variety internal and external stakeholders.
• Effective verbal and written communication to a variety of stakeholders from executives to staff and strong interpersonal skills are required. Able to rapidly summarize information and present to others
• Strong leadership and facilitation skills with the ability to lead successful teams of individuals, motivate project participants, and communicate effectively at all levels across the system.
• Demonstrated business acumen. Must be a strategic thinker, self-motivated and have excellent problem solving and project management skills. Proven ability to solve complex problems effectively and manage multiple high priority deliverables.

Process, Quality and Service Improvement

• Strong attention to detail and outstanding analytical skills
• Demonstrated planning and project management skills
• Proven ability to anticipate and respond proactively in a dynamic environment
• Proven ability to establish and articulate strategic priorities and objectives
• Proven ability to organize multiple projects, schedules, demand and to meet shifting priorities.
• Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.
• Performs challenging tasks efficiently and effectively
• Anticipates problems and takes corrective action prior to completing the task
• Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
• Anticipates and takes personal responsibility for customer satisfaction and service excellence
• Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner

Human Resource/Personnel Management

• Demonstrates management skills and ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction
• Proven ability to foster prime vendor relationships that will drive toward a successful partnership.
• Listens with sensitivity and openness
• Actively seeks constructive feedback and remains open and receptive to it
• Anticipates the information needs of others
• Proven skills in communicating with technical staff, and customers
• Demonstrated ability to resolve conflicts through diplomatic facilitation, sound negotiation skills and consensus building techniques.

Information Management

• Must understand supply chain requirements in healthcare environments with multiple logistical concerns and issues.
• Must know the Purchasing software capabilities of the MMIS.
• This position must support standardized systems that can be carried out and maintained by site based leadership to be successful.
• Proficiency with the MS-Office suite of products, Outlook, and MMIS. Must know the Purchasing software capabilities of the MMIS.

Supply Chain

• Able to rapidly summarize information and present to others
• Demonstrated track record of developing and implementing successful and comprehensive supply chain programs.
• Experience in supply chain in a large hospital, multiple campus facility preferred.
• Experience using metrics to drive decisions and working with external vendors.
• Demonstrated working knowledge of multiple Supply Chain functional areas.
• Proven ability to foster prime vendor relationships that will drive toward a successful partnership.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.