When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Leadership & Strategy:

• Championing SRE principles for VZ Global Infrastructure & promote SRE best practices within the organization

• Goal setting aligned to the SRE team’s objectives 

• Building and mentoring a high-performing team: Recruit, Train, and Coach SRE engineers.

• Collaborating with stakeholders: Work closely with Infrastructure engineering, Automation team, Infrastructure Operations, Analytics & GenAI and product teams to ensure system reliability and innovation

• Leading the AIOPS global infrastructure which includes server, storage, NW, Cloud, Containers and other Datacenter functions 

Technical Responsibilities:

• Overseeing incident management: Lead the response to major outages and ensure timely resolution.

• Monitoring and observability: Establish systems to track system health and performance

• Automating infrastructure and deployments: Drive automation efforts to eliminate toil and improve reliability

• Ensuring Security and compliance: Implement security measures on infrastructure systems and ensure compliance to organizational standards & policies 

Continuous Improvement:

• Conducting post-incident reviews: Analyze root causes of incidents and implement preventative measures to ensure business continuity

• Promoting a culture of learning: Encourage knowledge sharing and continuous improvement within the team.

• Staying up-to-date with industry trends: Calibrate & keep abreast of the latest SRE practices and technologies

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have :

• Bachelor's degree or six or more years of work experience

• Twenty years of experience in Infrastructure management, IT support, or service management.

• Ten or more years of professional experience in Full Stack Development,, DevOps, Observability &  Infrastructure Support (Server, Storage & Network)

• Excellent knowledge of observability ecosystems including metrics, logging, tracing, and tools, such as Prometheus, Grafana, Elastic Stack etc.

• One or more years of hands-on experience in New Relic, Catchpoint or any other monitoring/AIOPS tools at an enterprise level

• Deep understanding of SRE principles: Experience  in core tenets of SRE, including automation, monitoring, incident management, performance optimization & self healing systems

• Experience with major cloud providers like AWS or GCP is crucial, along with knowledge of containerization technologies like Docker and Kubernetes

• Knowledge in AI implementations across Operations

• Leadership experience in infrastructure engineering & support practices

• Knowledge in cloud-based infrastructure, including AWS, Azure, or Google Cloud Platform.

• Experience in managing teams that operates company's complex infrastructure availability and transformation

• Ability to manage teams that develop tools to automate the deployment, administration and monitoring of Server, Storage & network 

• Ability to analyze and drive technical issue resolution across teams and manage preventive measures and drive change & problem management.

• Completed SRE foundation certification 

Even Better if you have:

• Exceptional problem-solving and critical thinking skills, and a collaborative approach.

• Industry experience: Relevant experience in the organization’s industry can be a plus, especially if it involves similar technical challenges.

• Strong experience in people & performance management 

• Strong communication & presentation skills

• Certifications: - ITIL,  SRE Practitioner certification, Google Cloud Professional Cloud Architect or AWS Certified Solutions Architect 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.