B2B Product & Service Manager, Virgin Media Ireland

About Virgin Media:

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for Irish Consumers and Businesses with multi award-winning services including broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

Virgin Media Television, our broadcast division, is Ireland’s number one commercial broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media Sport and our 6 Extra Sport channels offer extensive sports coverage across the UEFA Champions League and the UEFA Europa League. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies, with operations in six European countries.

For further information please visit: www.virginmedia.ie

About the Role:

Virgin Media Business supports organisations of all sizes—from SMEs to large enterprises—by delivering Ireland’s fastest broadband and a comprehensive portfolio of data, voice, mobile, cloud, and security solutions.

As a Product & Service Manager, you will play a dual role in shaping and supporting the delivery of our business services across key customer segments. On the product side, you will help define, evolve, and optimise our suite of enterprise solutions—working closely with Sales, Marketing, Pre-Sales, and Technical teams to ensure our offerings remain competitive, customer-focused, and commercially strong. You will support go-to-market strategies, contribute to roadmap planning, and provide input based on customer and market feedback.

On the service side, you will act as a key point of contact for our Enterprise customers, with a particular focus on our Tier 1 client base. You will oversee service performance, manage escalations, and ensure an exceptional customer experience through proactive engagement and service excellence. A core responsibility will include leading Quarterly Service Reviews with Tier 1 clients—reviewing SLA performance, identifying service improvement opportunities, and strengthening long-term relationships.

This role is cross-functional and customer-facing, requiring strong communication skills, a collaborative mindset, and the ability to balance strategic product thinking with hands-on service management.

Specific Duties & Tasks:

• Manage and develop Virgin Media Business’s portfolio of products and services across broadband, connectivity, security, mobile, and cloud.

• Collaborate with the Enterprise Sales Manager to align product strategy with campaign and vertical market priorities.

• Drive product roadmap development based on customer insights, market trends, and competitor activity.

• Work closely with cross-functional teams to support product launches and ensure smooth end-to-end delivery.

• Monitor and evaluate product performance, using insights to optimise user experience and commercial outcomes.

• Support front-line teams with product training.

• In addition to product responsibilities, this role also plays a key part in service management—ensuring the delivery of exceptional support to our Enterprise customer base, with a particular focus on our Tier 1 clients. You will act as a key point of contact for service-related matters, driving customer satisfaction and operational excellence.

• This includes proactively managing service performance, addressing escalations, and leading Quarterly Service Reviews with Tier 1 customers to review SLAs, identify improvement opportunities, and strengthen long-term relationships.

Skills & Expertise:

• 3+ years of experience in product, service, or solutions management—preferably in telecoms or technology.

• Strong understanding of broadband, connectivity, & technology solutions.

• Excellent communication and collaboration skills across technical and non-technical stakeholders.

• Experience working with CRM systems like Salesforce.

• Analytical mindset with the ability to use data to inform decisions and track product success.

• Self-starter with a proactive and customer-focused approach.

The Person:

• Passionate about technology and creating great customer experiences.

• Able to work in a fast-paced, ever-evolving environment.

• Comfortable balancing multiple priorities with strong attention to detail.

• A natural collaborator who builds relationships across teams.

• Motivated by results and continuous improvement.

• Adaptable, energetic, and eager to make an impact.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business