Posted:
11/27/2024, 5:59:21 AM
Location(s):
La Union, Philippines ⋅ San Fernando, La Union, Philippines
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
MAJOR RESPONSIBILITIES:
Assist students with filing the Free Application for Federal Student Aid (FAFSA).
Answer financial aid tickets in SmartView and monitor the campus financial aid email.
Perform data entry, word processing, faxing, mailing, filing, copying and document imaging and maintaining student financial aid records.
Process forms for external agencies including forms for housing, SNAP, TANF, Workforce Development and Vocational Rehabilitation.
Run, review, and process reports as required.
Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.
Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.
Handle verification inquiries from students and staff and upload documents to Global.
Review program changes and updates to verify continuing financial aid eligibility.
Assist with the promotion and coordination of campus scholarship programs.
Assist with the coordination of the work study program.
Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations and other activities on campus designed for new students.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Associate Director of Financial Aid
SUPERVISION GIVEN: None
SALARY RANGE: $44,000 - $48,000 Annualized
EDUCATION AND EXPERIENCE:
Associate degree with minimum of one year of relevant experience.
Bachelor’s degree preferred.
Experience with financial aid information systems preferred.
Must possess strong customer service and interpersonal and communication skills.
Ability to work without supervision.
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Website: https://ivytech.edu/
Headquarter Location: Valparaiso, Indiana, United States
Year Founded: 1963
Last Funding Type: Grant
Industries: Adult ⋅ Higher Education ⋅ Universities