Posted:
8/20/2024, 9:13:59 PM
Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
Hybrid
Pay:
$94/hr or $195,520 total comp
At Abnormal Security, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email and collaboration application cyber security attacks. Our relentless pursuit involves crafting an exceptional suite of products that empowers customers to seamlessly visualize, expertly control, and fearlessly combat cyber-security threats.
In the role of Email Security Analyst Team Manager at our organization, you will lead a team of analysts responsible for detecting and resolving customer-reported email security threats and issues with exceptional quality and speed, exceeding SLA expectations, and ensuring a top-tier customer experience.
With your extensive experience in building and growing organizations in dynamic, enterprise-level cyber security environments, you will be instrumental in scaling our detection response capabilities. This role necessitates an entrepreneurial mindset, adaptability for a startup's pace, and the ability to balance structured processes with adaptability to meet evolving business and customer needs.
Your primary objective will be to expand and refine our customer detection response processes to enhance service levels, customer satisfaction, resolution times, and cost-effectiveness. Success in this role hinges on your proven track record of developing and optimizing response playbooks, implementing efficient escalation procedures, measuring SLAs, and continuously enhancing team efficiency and effectiveness. Your commitment to improving the operational performance of our detection analysts will enable us to not only meet but surpass customer expectations and satisfaction levels.
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Website: https://abnormalsecurity.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 501-1000
Year Founded: 2018
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Cyber Security ⋅ Email ⋅ Information Technology ⋅ Network Security ⋅ Security