Posted:
9/27/2024, 2:23:37 AM
Location(s):
Ontario, Canada ⋅ London, Ontario, Canada
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Location: Hybrid
345 Ridout St N
London, ON N6A 2N8
Job Type: Full-Time
Company: Bill Gosling Outsourcing
We are seeking Bilingual French/English Call Center Agents to join our team. As a part of our customer service team, you will play a key role in providing top-tier support to our clients, responding to customer inquiries, and resolving issues in both French and English.
Please note that we will only be considering candidates who are fluent in French and English for this opening.
About Us
Bill Gosling Outsourcing provides business process outsourcing services to a global market. We offer amazing career opportunities and are committed to providing a great employee experience. Join our dynamic team, where your bilingual skills will make a difference!
Responsibilities:
Answer inbound customer calls and resolve inquiries in both French and English
Provide exceptional customer service by understanding and addressing customer needs
Handle customer issues efficiently and with a positive attitude
Follow up with customers to ensure full resolution of their issues
Maintain accurate customer records and documentation
Collaborate with team members and other departments to ensure customer satisfaction
Qualifications:
Fluent in both French and English (written and verbal)
High school diploma or equivalent required
Previous experience in a customer service is required
Previous experience in a call center environment is an asset
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Proficiency with computers and customer service software
No extended time off or vacation within the next 6 months
What We Offer
Hourly wages starting at $21.00/hour
Comprehensive benefits package after initial waiting period
Paid time off
Paid training and ongoing development opportunities
A positive and inclusive work environment
Opportunities for growth within the company
State of the art office space with standing desks, onsite gym, games room and more!
Why Bill Gosling Outsourcing?
Canadian owned company
We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
Over 60 years of experience in the BPO industry
We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression
Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Website: https://billgosling.com/
Headquarter Location: Newmarket, Ontario, Canada
Employee Count: 5001-10000
Year Founded: 1955
IPO Status: Private
Last Funding Type: Private Equity
Industries: Accounting ⋅ Outsourcing