Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds. Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we:

• Empower you to follow your desired career path & achieve professional and personal goals
• Encourage work-life balance and wellbeing
• Are proud to champion equal opportunities for everyone

We are a global team but that doesn’t stop our sense of collaboration, supportiveness and fun!


El equipo de Cuentas por Cobrar y Cobros de Workday es un grupo diverso de personas centradas en el servicio al cliente, con una mezcla inestimable de experiencia y formación. Nuestro equipo promueve los valores fundamentales de Workday, y los empleados ocupan el primer lugar. Por eso nosotros hacemos lo siguiente:

• Capacitarlo para seguir la trayectoria profesional que desee y así alcanzar sus metas profesionales y personales.
• Fomentar la conciliación con la vida personal y el bienestar.
•Sentirnos orgullosos de defender la igualdad de oportunidades para todas las personas.

Somos un equipo global, pero eso no interfiere en nuestro sentido de la colaboración, el apoyo y la diversión.

About the Role

The Associate Manager is responsible for overseeing, as well as participating in, the daily and monthly processes of the Collections department in a fast-paced environment. This role provides task priorities to the collections team, ensures collections tasks are completed timely, assists with issue resolution, and ensures company and departmental policies are followed.

Please apply with an English version of your CV

Job duties include and are not limited to:

• Manage a collection team of associates for our Financial Operations Department

• Ensure departmental compliance with escalation protocols

• Assist in the establishment of monthly cash collection goals

• Monitor/measure team performance to goal

• Coach collection team members on appropriate course of action to resolve account issues and assist in prioritizing tasks

• Assist with complex collection matters and dispute resolution

• Manage the collections function for a portfolio of customer accounts

• Provide analytic reporting to internal Workday departments

• Analyze aging each month and identify opportunities to clear customer balances and apply on account payments

• Take a lead role in driving departmental efficiencies particularly in the utilization of new system enhancements and the scaling of processes

• Responsible for ensuring that collection policies, procedures and protocols are documented and updated regularly

• Responsible for ensuring that the collections staff is adequately trained in system functionality and departmental procedures

• Complete regular performance management activities with employees including the completion of development plans, goal setting, and performance reviews

• Special projects as assigned and particularly looked to as a lead role in specific projects that involve complexity and impact multiple Workday departments

El gerente asociado es responsable de supervisar y participar en los procesos diarios y mensuales del Departamento de Cobros en un entorno de ritmo rápido. Esta función proporciona prioridades de tareas al equipo de Cobros, garantiza que las tareas de cobros se completen a tiempo, ayuda con la resolución de problemas y garantiza que se sigan las políticas de la empresa y del departamento.

Envíe el CV en inglés.

Las responsabilidades incluyen, entre otras:

• Gestionar un equipo de asociados de Cobros de nuestro Departamento de Operaciones Financieras.

• Garantizar que el departamento cumpla los protocolos de escalamiento.

• Colaborar en el establecimiento de las metas mensuales de cobro en efectivo.

• Supervisar/medir el rendimiento del equipo con respecto a las metas.

• Orientar a los miembros del equipo de Cobros sobre las medidas adecuadas para resolver los problemas con las cuentas y ayudar a priorizar las tareas.

• Brindar asistencia en asuntos complejos de cobro y resolución de disputas.

• Gestionar la función de cobros de una cartera de cuentas de clientes.

• Proporcionar informes analíticos a los departamentos internos de Workday.

• Analizar la antigüedad cada mes e identificar oportunidades para liquidar saldos de clientes y aplicar pagos a cuenta.

• Asumir una función de liderazgo a la hora de impulsar la eficiencia del departamento, especialmente en la utilización de nuevas mejoras del sistema y la ampliación de los procesos.

• Garantizar que las políticas, los procedimientos y los protocolos de cobro se documenten y actualicen periódicamente.

• Garantizar que el personal de Cobros reciba la capacitación adecuada sobre las funcionalidades del sistema y los procedimientos del departamento.

• Llevar a cabo actividades periódicas de gestión del desempeño relacionadas con el personal, incluida la realización de planes de desarrollo, la fijación de metas y las evaluaciones de desempeño.

• Gestionar proyectos especiales según se le asignen y, en particular, como líder en proyectos específicos que impliquen complejidad y afecten a varios departamentos de Workday.

About You

Basic Qualifications:

• 3+ years of collections managerial or leadership experience in positions of increasing responsibility

Other Qualifications:

• Bachelor’s degree in Finance / Accounting or equivalent is preferred

• Familiarity with an international customer base is a plus

• Strong computer skills are necessary, including Excel

• Demonstrated experience in identifying and implementing process improvements

• Extremely detail oriented, accurate and organized

• Strong analytic and problem solving skills

• Must enjoy working in a fast-paced environment and be able to thrive under pressure

• Excellent oral, written and interpersonal communication skills

• Demonstrated ability to interface with all levels of management

• Customer service focused and solution oriented, professional demeanor

• Ability to multitask, prioritize and delegate

Cualificaciones básicas:

• 3 años o más de experiencia en gerencia o liderazgo en cobros, en posiciones de creciente responsabilidad.

Otras cualificaciones:

• Preferiblemente con título universitario en Finanzas, Contabilidad o equivalente.

• Se valorará la familiaridad con clientela internacional.

• Sólidos conocimientos informáticos, incluido Excel (excluyente).

• Experiencia demostrada en la identificación y aplicación de mejoras de procesos.

• Persona muy detallista, precisa y organizada.

• Excelentes habilidades analíticas y de resolución de problemas.

• Debe gustarle trabajar en un entorno de ritmo rápido y ser capaz de progresar bajo presión.

• Excelentes habilidades de comunicación oral, escrita e interpersonal.

• Capacidad comprobada para relacionarse con todos los niveles de gerencia.

• Orientación al servicio al cliente y a la búsqueda de soluciones, comportamiento profesional.

• Capacidad para realizar varias tareas a la vez, establecer prioridades y delegar.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!