Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Leadership opportunity in Phoenix, AZ - Service Center Manager!    

Service Center Manager (Rental & Sales) is responsible for achieving and maintaining profitability of a Xylem, Godwin & Flygt Pumps Service Center through the management of daily operations and the delivery of exceptional customer service. Will ensure the highest standards in the attraction, recruitment and development of a world class team of sales, service and operations professionals.  Six direct reports and 3 million dollar P&L oversite. Address: 235 E Pima St, Phoenix, AZ 85004

We offer a full benefits package to include Flexible Time Off (FTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits.     

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

• Oversee all aspects of rental and sales activities to achieve the budgeted sales margins, income and expense goals

• Manage labor, maintenance and repair costs while maintaining product quality

• Maintain and develop effective workflows and systems to reach financial and operational excellence.

• Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals

• Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization

• Develop strategies for increasing capacity within service center to support service and repair on Xylem product lines.

• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC).

• Satisfy customer, corporate and contractual reporting requirements and needs

• Performance management; Coach and develop team and encourage the culture modeling Xylem’s Core Values

• Ensure the maintenance of a hazard-free work environment and safe operations; Serve as a role model

• Other duties may be assigned based on the business needs

Performance Metrics

• Safety Score Card (IFR/ISR)

• Operating Income

• Inventory Accuracy

• Sales & Orders

• Working Capital (accounts receivable)

• Customer Service (Net Promoter Score)

QUALIFICATIONS:  

• Bachelor’s degree in business, technology, operations management or related field or equivalent work experience is required. 

• 5+ years of industrial and/or relatable leadership experience, within a complex industrial or operations environment. 

• 3+ years’ previous business management experience, including direct P&L responsibility. 

• 3+ years’ experience preferred in related field of pumps, pumping systems, equipment rental or construction . 

• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating. 

• Highly developed management, organization, and communication skills 

• Successful track record in managing budgets and/or P&L responsibility. 

• Effective leadership, motivational, organizational and communication skills. 

• General knowledge of the operation and maintenance of a facility and mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred. 

• Ability to provide superior customer service. 

• Effective interpersonal skills with customers, employees, and management team. 

• Ability to effectively communicate verbally and in writing. 

• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques. 

• Proficiency in Microsoft Office products and the use of computer applications

• Shop/Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.

• Travel:  As required to fulfill the duties listed above. Other travel as needed or required by the company.

In this role, the working environment is {insert environment such as frequently outdoors, weather extremities, use of PPE, exposures to hazardous material, loud noise, etc.} and the physical demands may include but not limited to {regularly sitting, standing, lifting up to 50 lbs, etc.}.  In addition, this role may {insert travel requirements} and {Indicate if required to work on weekends, nights, on-call as a regular part of the job}

#LI-JTHOMPSON1

Salary range:

$91,500.00 - $164,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.