JR 4710
Site Associate
Santa Clara, CA
Salary: $24.61 to $29.58 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

The lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience.

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PATH Enterprises is seeking candidates passionate about helping others make a positive change in their lives to join our Administration team as the Site Associate at the Pacific Motor Inn Office.

ABOUT PATH Enterprises
PATH Enterprises is part of the PATH family of agencies created to support innovative housing and services while streamlining costs and efficiencies through our own social enterprises. PATH Enterprises works to support PATH’s mission to end homelessness for individuals, families, and communities

ABOUT THE JOB
As part of the Administration Team, the Site Associate, under supervision of the Site Manager, plays a crucial role in maintaining a safe, welcoming, and supportive environment for Participants. The Site Associate is responsible for managing the front desk operations, assisting participants with their needs, and ensuring compliance with shelter policies and procedures. This position requires strong communication skills, empathy, and the ability to handle challenging situations with compassion and professionalism.

Position Responsibilities: 

•  Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality. 
• Monitor and control access to the Interim Site, ensuring only authorized individuals enter the facility. 
• Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members. 
• Assist participants with check-in and check-out procedures, ensuring accurate documentation as needed. 
• Provide information about shelter services, rules, and daily schedules. 
• Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed. 
• Conduct regular rounds of the site to ensure the safety and security of participants and the facility. Report any safety concerns, incidents, or emergencies to the Site Manager immediately. 
• Enforce community rules and policies consistently, addressing violations in a calm and respectful manner. Maintain accurate records of participants occupancy, daily logs, and incident reports. 
• Assist with the distribution of mail, personal items, and supplies to participants. 
• Help with the coordination and scheduling of participant services, including appointments with case managers and other support services as needed. 
• Liaise with social services and case management staff to ensure participant receive appropriate support as needed. 
• Assist in organizing and promoting activities or workshops designed to help participants transition to stable housing as needed. 
• Ensure the front desk area and common spaces are kept clean, organized, and welcoming. 
• Report maintenance issues or facility concerns to the Site Manager for prompt resolution. 

 

WHAT YOU BRING
We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Previous experience in a shelter, social services, or customer service setting preferred

MINIMUM QUALIFICATIONS

• High school diploma or GED certificate. 
• One year of experience in a front desk or office position.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage