Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for operating, deploying, managing and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to routers, switches, optical transport, applications, servers, IP scopes, data bases, etc. Position focuses on stabilizing new products, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation. Provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serves as highest tier operations support for various field, care, vendors and customer focused organizations. Leads all command and control-related activities focused on restoration of complex outages, communication across Company and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when necessary. Functions with great autonomy and provides solutions and guidance independently on other engineers' projections, initiatives and troubleshooting. Leads internal and external resources to achieve desired results. Frequently provides updates to senior technical and management leadership. Responsible for being a thought leader with a mastery of program management skills. Follows the organization's strategic plan and leads the most enterprise-wide, strategic programs affecting multiple organizations and impacting the business over multiple years. Delivers outcomes, longer-term improvements and benefits in support of the organization goals. Works independently with minimal to no supervision while demonstrating the ability to lead projects and initiatives autonomously. Acts as an expert resource for colleagues with less experience; leads and guides junior members of the team. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment.

**To be considered for this role, you MUST be within a 50-mile radius of Denver CO, Naperville IL or Philadelphia PA.**

Job Description

Core Responsibilities:

• Performs a variety of advanced analytical duties in the planning, deployment, testing and evaluation of the Company's network, products and services including the IP platform, Voice, Data, Commercial, Systems platform.
• Works closely with engineering, vendors and field to identify and drive improvements across the topology.
• Directs third party agencies, internal resources and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration.
• Supports all of the NOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network and services to determine problem areas and or areas of concern.
• Identifies and implements opportunities for improvement across XNOC, XOC and broader upstream and downstream internal and external organizations.
• Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups. Continually looks for ways to broadly improve services.
• Provides clear, crisp and concise technical communication and coordination during outage scenarios. Excellent communication skills.
• Ensures Legal, executives, Public Relations and others are apprised of impact, status and associated risks.
• Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, vendors, products, organizations, people, companies and solutions.
• Accountable for providing technical assessment of complex changes across ecosystems to ensure resolving potential conflicts before impacting intra-/interrelated vertical systems.
• Possesses expert depth and breadth of knowledge across four or more major ecosystems/technologies requiring high degree of technical competency advanced training. Displays expert depth in related areas of focus and is viewed as the SME across the Company on related functions and support.
• Demonstrates the ability to rapidly resolve multi-million dollar, high-profile customer impacts. Supports multi-location customers with multiple services at each location.
• Provides consultative guidance across internal and external sources, including mentoring and coaching Technical Account Managers on the team. Serves as a team lead or subject matter expert for colleagues.
• Understands the scope as defined by the business requirements and budget process. Participates in key planning milestones.
• Identifies, confirms and obtains participation from required cross-functional teams.
• Facilitates and drives the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Performs management of upstream and downstream dependencies.
• Identifies goals and successes criteria, drives the development and implementation of key goals, objectives and successes criteria with key stakeholders and core team.
• Raises conflicts and resolves with the appropriate level of management engagement to build consensus.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas and establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
• Identifies and manages proposed changes and works with Enterprise Management to ensure appropriate processes and communications are followed.
• Plans agendas for, facilitates and leads required meetings; prioritizes and drives cross-functional activities, and develops and manages communications, summary reports, and status for various audiences; provides accurate status information in the form of formal briefings, coordination meetings, and written/graphical reports.
• Reviews sales contracts and validates services with customers to ensure accuracy.
• Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Compensation

Primary Location Pay Range: $96,600.60 - $144,900.90

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.