Specific duties include, but are not limited to:

• Handle a high volume of incoming calls, emails, and online requests, providing exceptional customer service. Troubleshoot basic equipment issues and address customer concerns regarding repairs

• Schedule and coordinate service calls efficiently to service vendors. Dispatch vendors based on location and equipment competencies to meet service commitments. Primarily focused on Preventative Maintenance activities until knowledge grows.

• Act as the main point of contact for field units, providing necessary information and updates throughout the day.

• Maintain up-to-date, accurate customer records and service histories in the company service software (CMMS) system.

• Assist in closing work orders, providing PO’s and approving invoices for timely payment to vendors.

• Other duties as assigned

Position Requirements:

• High School Diploma or Equivalent Experience

• 1–3 years of experience in dispatching, customer service, or service coordination.

• Proficiency in service software, Microsoft Outlook/Office, and other technology tools.

• Excellent verbal and written communication skills with strong telephone etiquette.

• Ability to work quickly and remain calm under pressure in a fast-paced, sometimes hectic, environment.

Preferred Requirements:

• Bachelor's Degree or Equivalent Experience

• Previous experience in heavy equipment, HVAC, or service dispatching.

• Experience in mobile medical imaging

Physical Requirements:

Standard office environment. 

More than 50% of the time:

• Sit, stand, and walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift 10-20 pounds