Job Description Summary

Lead and supervise a team of Technical Project Managers (TPM) and Customer Order Engineers (COE) to enable them to meet the QCD objectives of their respective functions. Assign specific tasks to the team and monitor progress through periodical reviews.

Assure strong execution of contracts starting from transfer meeting with PSS (Product Sales Specialist) and managing the QCD (Quality, Cost, Delivery) of the entire execution process by ensuring on time delivery according to contractual terms, high level of customer satisfaction and controlling and improving the Contract Margin and cash related to contracts.

Job Description

Roles and Responsibilities

Order transfer and review

Assume ownership of orders at order transfer by Production Sales Specialist (PSS) after review.

Define action plans to resolve outstanding issues at order transfer.

Report gross margin of orders booked. Responsible for leading and directing all customer project management.

Contract delivery & performance

Ensure delivery of customer contracts are compliant to the requirements of the contract (technical specification, scope and time of delivery) leading to full customer satisfaction and business objectives of gross margin, revenue recognition and cash are met.

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Contract review and Risk & Opportunities Management

Perform project reviews and risks and opportunities management in line with business guidelines.

Monitor the budget and detect opportunities for raising claims in case customer deviates from contract terms & specification.

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Customer satisfaction

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Address customer responses on priority to ensure customer’s satisfaction and confidence towards the organization.  Co-ordinate efforts with customer care to ensure timely resolution of warranty issues.

Ensure proper dialogue for resolution of disputes (delays, cancellation, change in scope)

Ensure adequate planning and productive time for customer during FAT visits.

Receivables management

Customer invoicing in line with contractual milestones.

Cash-in improvement.

Follow-up and reduction of overdues in line with business objectives

E&C Co-ordination

Provide forecast to the E&C team for planning resources (monthly update on contracts requiring E&C) Invoicing

of E&C services.

Required Qualifications

Master's degree from an accredited university or college or a bachelor's degree with a minimum of 6 years leadership experience in Project Management in a manufacturing environment.

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems, ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.