Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$55,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

As a Student Support Specialist Senior at the Edson College of Nursing and Health Innovation, you’ll lead recruitment initiatives for undergraduate and graduate students. This includes supporting students, organizing and hosting events, executing campaigns, and building partnerships with high schools, community colleges, businesses, and professional organizations. You’ll play a key role in supporting incoming students and driving recruitment goals for all Edson College programs.

The Student Support Specialist Senior will provide support to all incoming populations. This position ensures that recruitment goals and objectives are accomplished in accordance with Edson College of Nursing and Health Innovation’s priorities. This position is based on the Downtown Phoenix campus but supports recruitment and admission initiatives, activities, and goals for all Edson College programs and locations.

Position Salary Range: $50,000 - $55,000, DOE

Essential Duties:

• Lead recruitment initiatives for programs and pathways for incoming first-year and transfer students.

• Serve as the lead first-year student recruitment team member at the Downtown Phoenix campus and lead transfer recruiter for assigned community colleges.

• Propose, develop and implement programming and initiatives to support enrollment growth.

• Coordinate recruitment initiatives and attend events at assigned high schools and community colleges (in Maricopa county, in rural AZ counties, and at targeted California institutions), agencies/organizations, and professional conferences. 

• At events, meet with prospective students, counselors and/or administrators.

• Design and conduct presentations, workshops, and campus tours, tailoring information to diverse audiences, including prospective students, applicants, admitted students, schools, and organizations.

• Assist prospective and admitted students (including their parents and families) via phone, email, and in-person communication. 

• Share admission, housing and financial aid information; answer questions and address concerns; compare educational options; review and discuss academic credentials; guide students through next steps; connect students with other ASU units and resources.

• Utilize Salesforce (CRM) to document student interactions and maintain records.

• Review applications and academic credentials for undergraduate and graduate applicants.

• Analyze admissions data to recommend strategies for increasing applications and enrollment.

• Develop and distribute recruitment materials, including presentations, web content, and promotional resources.

• Provide office and phone coverage to support service delivery to students.

• Develop a working knowledge of ASU programs, policies, and practices.

• Report on recruitment activities.

• Assist with development of goals and objectives for the recruitment unit.

• Build and maintain relationships with ASU units and community organizations.

• Participate in meetings, professional development, and ongoing training.

• Provide cross-training and support for student services staff.

• Travel in-state and occasionally out-of-state for recruitment initiatives.

• Experience with Microsoft Office and Google Drive.

• Deliver presentations.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

• Supervise student staff.

• Use a personal vehicle to travel to different campuses.

• Perform other duties as needed to support Edson College enrollment goals.

Desired Qualifications:

• Evidence of a Masters degree in higher education, student personnel administration, education, nursing/health, or closely related field. 

• Experience presenting to small and large groups of students.

• Experience developing a recruitment plan and implementing recruitment strategies.

• Experience identifying target populations and organizing events, workshops, and campus tours for prospective students.

• Experience maintaining a student contact list for recruitment, admission, advising, or retention purposes.

• Skill in preparing detailed reports on a timely basis.

• Ability to clearly communicate to perform essential functions.

• Work collaboratively across various departments, as well as with diverse populations and groups across the University.

• Use computers effectively - including inputting, reviewing, retrieving information, extended periods of viewing screen, and using mouse and keyboard.

• Ability to use calculator, telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier.

• Use of basic math and a calculator.

• Professional representation of department/programs.

• Ability to respond to emergency situations.              

• Demonstrated knowledge of management and supervisory principles and practices.      

• Demonstrates experience of providing service to students and/or customers.                                   

• Demonstrated knowledge of functionality of CRM programs and higher education student information systems.

• Experience in establishing and maintaining effective working relationships with internal and external clients.                                                                                

• Experience in developing and conducting group presentations targeted to diverse programming, perspectives, or audiences.                 

• Demonstrated knowledge of the principles, practices, methods and techniques of customer service.

Working Environment:

• Use of computer equipment and software.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse. 

• Required to stand for varying lengths of time and walk (moderate) distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (medium). 

• Required to work weekends, evenings, nights, on-call as regular part of the job.

• Will be required to travel between campuses, in state and out of state for events.

• Hybrid work schedule.

• Position may involve shared offices/space.

• This position is full-time, and the incumbent must be available Monday - Friday, 8am-5pm.

• The primary work location is the Downtown Phoenix campus, but a presence on other campuses or at off-campus locations may be required.

Department Statement:

The Edson College of Nursing and Health Innovation is distinguished as a model for excellence and inspiration in nursing and interprofessional practice, education and research to advance knowledge and innovative practice models, and new solutions to optimize the health and well-being of our local, national and global communities.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Downtown Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20982.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.