Executive, E-Services (Hong Leong Online)

Posted:
5/5/2024, 5:00:00 PM

Location(s):
Petaling Jaya, Selangor, Malaysia ⋅ Selangor, Malaysia

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities

Attend to customer’s request/issues/complaints via Hong Leong Online Channels effectively and professionally within the stipulated turnaround time, and to effectively respond or resolve the issues accordingly.
Ensure tight follow up on customer’s emails and delivery of quality response at all times
Understand the key processes, identify the service gap to enhance customers’ experience and to recommend alternative solutions to enhance Hong Leong Bank’s digital initiatives.
Continuously self-learn on the latest information, identify and highlight on the service delivery gap for improvement; To analyze problem/issues, take initiatives and regularly contribute ideas for process improvement.

Education/Qualification

Malaysian Citizen
Degree or Diploma graduates in any field and/or with related working experience

Experience

Preferably with 1-2 years of Call Centre / Banking background.
Candidates who has no Call Centre/ Banking background, we would prefer you to have at least more than 2 years of working experience in Customer Service
Good banking product/process knowledge.

Special Skills

Display a sense of responsibility and urgency on work
Strong communication skills in both writing and speaking; Able to articulate ideas/suggestions for work improvement and is customer centric
Able to work on shift (shift allowance provided)
Flexible, committed, ability to multi task and able to work under pressure to meet tight dateline

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank Berhad

Website: https://hlb.com.my/

Headquarter Location: Kuala, Kalimantan Barat, Indonesia

Employee Count: 251-500

Year Founded: 1905

IPO Status: Public

Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management

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