Posted:
7/23/2024, 5:00:00 PM
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
This position is an exceptional opportunity to join Varian and the Varian Service team in achieving new victories against cancer, the ideal candidates is based in in the Napoli area.
The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems' (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.
The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.
Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose and resolve the issues, and meet established FSE levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.
Minimum Required Skills and Knowledge:
The ideal candidate is based in the Napoli area since she/he will be supporting our clients in the area.
Technical /vocational training (ex. secondary school ITIS IPSIA) or electronic experience with 2 – 5 years of related experience.
Be able to understand and utilize the escalation process to Sr FSE, Management.
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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Website: https://varian.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 5001-10000
Year Founded: 1948
IPO Status: Public
Industries: Health Care ⋅ Manufacturing ⋅ Medical Device ⋅ Software