Posted:
11/12/2025, 12:33:29 PM
Location(s):
Australian Capital Territory, Australia ⋅ Victoria, Australia ⋅ Ballarat, Victoria, Australia ⋅ Sydney, New South Wales, Australia ⋅ Canberra, Australian Capital Territory, Australia ⋅ Canberra, Australia ⋅ Melbourne, Victoria, Australia ⋅ New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Software Engineering
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com
Overview
An ITSM (IT Service Management) Tester Analyst is responsible for ensuring the quality and functionality of ITSM tools and processes within an organization. Below is a general job description for this role:
Responsibilities:
Conduct functional, regression, and performance testing of ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).
Validate workflows, configurations, and integrations within ITSM platforms.
Ensure compliance with ITIL (Information Technology Infrastructure Library) standards and best practices.
Develop detailed test plans, test cases, and test scripts based on business requirements and technical specifications.
Execute manual and automated tests to identify defects and ensure system reliability.
Collaborate with developers, business analysts, and stakeholders to understand requirements and resolve issues.
Log, track, and manage defects using defect tracking tools (e.g., JIRA, Bugzilla).
Work with development teams to ensure timely resolution of issues.
Document test results, create test summary reports, and provide recommendations for improvements.
Maintain comprehensive testing documentation for audit and compliance purposes.
Work closely with ITSM process owners, service delivery teams, and project managers to ensure alignment with business goals.
Provide regular updates on testing progress, risks, and issues to stakeholders.
Identify opportunities to improve testing processes and methodologies.
Stay updated on the latest ITSM tools, trends, and testing techniques.
Required Skills and Qualifications:
Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar platforms.
Experience with testing tools and frameworks (e.g., Selenium, Postman, SoapUI).
Knowledge of ITIL processes and frameworks.
Familiarity with scripting languages (e.g., Python, JavaScript) for test automation.
Preferred Qualifications:
ITIL certification (e.g., ITIL Foundation).
Experience with Agile or DevOps methodologies.
Knowledge of cloud-based ITSM solutions.
Australia Working Rights
Australian Citizenship is mandatory for this role
Due to the security requirement of the role NV1 Security clearance is a requirement.
Candidates with Baseline clearance ready to move to NV1 Security level may be considered for the role.
#LI_GM #LI-GM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement for Australia:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing