The Customer Support Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step.  

In This Role 

• Manage order entry, updates, cancellations, and pricing adjustments with a high level of accuracy and attention to detail
• Validate payments and ensure compliance with order policies, approval workflows, and documentation requirements
• Monitor order progress and proactively address issues to meet service and delivery expectations
• Build, release, and schedule shipments in coordination with warehouse operations, carriers, and customers
• Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies
• Partner cross-functionally with Logistics, Finance, Sales, and Customer Operations to identify root causes and implement solutions
• Support continuous improvement by streamlining workflows and reducing errors across the order-to-cash process
• Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed
• Other duties as assigned, in accordance with training and qualifications
• Uphold our Core Values and be a valuable member of the Four Hands team:   
  • Be open and honest  
  • Reach for excellence  
  • Act with responsibility  
  • Value the whole person  
  • Enjoy the journey  

The Ideal Person 

• 5+ years of experience in order management, logistics, or customer operations
• Bachelor’s degree required
• Strong attention to detail with the ability to manage data accurately and follow established workflows
• Proven ability to exercise discretion, use sound judgment, and make decisions independently
• Excellent communication and relationship-building skills across teams and with external partners
• Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment