Job Description

• Customer parts/service/repair/return requests interaction and processing in a professional manner
• Order management incl. entitlement checks, quote, order, status update, billing and troubleshooting
• Part expedite, fulfillment and delivery coordination
• Customer issue/escalation follow up and update by working with internal and external stakeholders
• Revenue pull in support, open quote follow up, and cross sell/upsell when needed
• Ability to pull, reconcile, organize and analyze volumed data based on business needs
• System/process troubleshooting
• Process documentation, review, feedback and update
• Audit and training support
• Cross region alignment and cooperation to address business needs
• Ability to represent region participate global project for process/issue/gap/requirement input, system testing and deployment

Requirements

• Bachelor degree or above in International Business, business administration, or related discipline
• Familiar with SAP/CRM, MS Office (Excel skill highly required)
• Personality with positive, proactive, detail-oriented, and responsible
• Good communication phone and writing skills in English and Chinese
• Experienced in customer service, order management, business operation, spares operation, or relevant
• TOEIC score higher than 750

Qualifications

Education:

Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.