Retail Sneakerhead Associate/Footwear Guru

Posted:
7/30/2024, 8:37:03 AM

Location(s):
Tennessee, United States ⋅ Knoxville, Tennessee, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. 

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!

OVERVIEW:

Customer Service and Sales Responsibilities:

  • Retrieving stock from back rooms for Footwear Sales Associates as requested to support customer service and selling

  • Returning un-sold product to the correct location in the stockroom

  • Maintaining a clean/clear workplace both on and off the sales floor            

  • Bring to life the power of your opinion – especially about footwear. Making sure our experience includes consultative advice to our athletes, demonstrating excellent product knowledge. 

  • Hold teammates accountable for effectively executing selling behaviors related to our selling model.  

  • Provide outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises. 

  • Uphold DICK’S Sporting Goods’ standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods 

  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions 

Operational Responsibilities:

  • Freight processing

  • Maintain stockroom to company standards

  • Maintain sales floor standards and replenish accessories

  • Assist with visual and graphic updates to the Footwear Department

  • Assist with required department pricing activity and claim requirements    

  • Adjust priorities and manage time wisely in a fast-paced, ever-changing environment 

  • Adhere to all loss prevention standards and audit requirements 

  • As business needs arise, support the store leadership team in any way to deliver on our Common Purpose 

QUALIFICATIONS:

Experience:

  • 1-3 years related experience

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.