The role

This role is part of the international Customer Operations group.

In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

What excites you 

• Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
• Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
• Supporting our Merchants during their onboarding and verification stages.
• Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
• Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.
• Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

What excites us  

• You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
• You have previous experience in KYC or AML.
• Detail-oriented with the ability to work efficiently in a fast-paced environment.
• You care deeply about providing customers with a great experience while keeping calm under pressure.
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
• Prior experience using tools like Zendesk, Looker, Lexis Nexis is preferred, but not essential.

Base salary range: 18,400 EUR - 27,600 EUR

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range (18,400 EUR - 23,000 EUR) until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.