Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will be responsible for providing dynamic service in identifying and solving issues within critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operations of business applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Troubleshoot and resolve technical issues in business applications. - Collaborate with cross-functional teams to address system problems. - Implement solutions to enhance system performance. - Provide technical support to end-users. - Document and maintain system configurations. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support - Strong understanding of ITIL framework and service desk operations. - Experience in incident management and ticketing systems. - Knowledge of remote desktop tools and troubleshooting techniques. - Excellent communication and customer service skills. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.