POSITION SUMMARY:

The Program Manager is a key administrative role that supports the effective operation of academic departments and programs at Pacific Oaks College. Reporting to the Manager of Academic Affairs (MAA), the position is responsible for supporting department processes, activities, and events, including the development of the academic class schedule each term; gathering, organizing, and distributing department resources and documents; supporting the MAA in the management of key regulatory processes; coordinating and collaborating with other departments to support AA department needs; and communicating with internal and external constituents (students, faculty, staff, and community partners).
 

SUPERVISION RECEIVED:

• The Program Manager performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

SUPERVISION EXERCISED:

• Minimal or no supervisory responsibilities.

# of Supervised Directly          # of Supervised Indirectly

0 FTE (Full-time Equivalent)     0 FTE (Full-time Equivalent)

3 FTE (Non-exempt)                   0 FTE (Non-exempt):

0 FTE (Exempt)                           0 FTE (Exempt):

3 FTE Total                                   0 FTE Total

ESSENTIAL FUNCTIONS:

Class Scheduling & Resource Management:

• Develop and maintain accurate class schedules in collaboration with academic departments.

• Gather, organize, and distribute departmental resources, documents, and reports to ensure effective and efficient operations.

Regulatory & Compliance Support:

• Assist the MAA in managing key regulatory processes, ensuring that academic policies and procedures are adhered to.

• Prepare and maintain documentation required for compliance, accreditation, and other regulatory initiatives.

Canvas LMS Support:

• Review and monitor Canvas LMS course shells to ensure they comply with college policies.

• Provide technical and administrative support related to Canvas, addressing faculty inquiries and troubleshooting issues as needed.

Cross-Departmental Coordination:

• Coordinate and collaborate with other departments to support Academic Affairs needs.

• Serve as a liaison between academic departments and external partners, ensuring effective communication and resource sharing

Stakeholder Communication & Support

Additional Duties:

• Participate in the continuous improvement of academic policies, procedures, and systems.

• Perform other duties and projects as assigned by the MAA or VPAA to support the goals of the Academic Affairs department.

ESSENTIAL KNOWLEDGE, SKILLS and ABILITIES:

Administrative Expertise:

• Strong organizational skills with a proven ability to manage class schedules, documents, and departmental resources efficiently.

• Excellent time management and project coordination skills.

Technical Proficiency:

• Working knowledge of Canvas LMS, including the ability to review course shells and provide basic technical support.

• Proficiency with Microsoft Office Suite and other digital document management tools.

Regulatory & Compliance Awareness:

• Understanding of key regulatory processes within higher education and the ability to support compliance initiatives.

Communication & Interpersonal Skills:

• Excellent written and verbal communication skills to effectively liaise with diverse internal and external stakeholders.

• Strong interpersonal skills and a team-oriented mindset.

Problem Solving & Initiative:

• Initiative: Ability to work independently, manage multiple priorities, and troubleshoot issues as they arise in a dynamic academic environment.

•  Problem Solving: Ability to work independently, manage multiple priorities, and troubleshoot issues as they arise in a dynamic academic environment.