Function: Supply Chain – Customer Operations
Scope: Romania, Moldova & Bulgaria
Terms & Conditions: Full-time, permanent

JOB PURPOSE

This role is accountable for leading end-to-end Customer Operations across Romania, Moldova and Bulgaria, ensuring best-in-class service delivery, operational efficiency and cost optimization.

As a key member of the leadership team, the Customer Operations Lead drives the Order-to-Cash agenda, manages customer experience and logistics operations, and collaborates cross-functionally to deliver business growth and transformation.

KEY RESPONSIBILITIES

• Lead end-to-end Customer Operations (Customer Experience + Physical Distribution + O2C) across the market
• Own service delivery performance (OTIF, product availability) and customer satisfaction
• Drive cost-to-serve optimization and logistics cost management
• Define and execute the Customer Operations strategy aligned with business priorities
• Act as the main Supply Chain interface to the Country Leadership Team and Commercial teams
• Lead demand fulfilment in collaboration with Planning
• Drive digitalization and transformation initiatives across Customer Operations
• Ensure operational excellence in warehousing, transport and customer service processes
• Manage and optimize 3PL relationships and performance effectively in both logistics and Repacking
• Lead, support, and develop a diverse team, fostering high performance and engagement
• Drive continuous improvement, harmonization, and adoption of best practices across markets

REQUIRED QUALIFICATIONS

• Minimum 10 years of experience in Supply Chain / Customer Operations roles
• Senior leadership experience with strong autonomy and proven ability to lead teams
• Strong people management skills with a track record of developing team members
• Experience contributing to senior leadership teams or local boards
• Proven cross-functional stakeholder management experience (Commercial, Procurement, Planning, external partners)
• Strong business acumen with experience managing KPIs and operational performance
• Ability to adapt to system complexity and continuous change
• Good knowledge of SAP
• Proficiency in Romanian and English

PREFERRED QUALIFICATIONS

• Experience in multinational FMCG organizations
• Experience managing complex, multi-country scopes
• Experience leading transformation and digitalization initiatives

ADDITIONAL INFORMATION

• Travel required: up to ~20%

Benefits (in line with current company policy):

• Hybrid working
• Company car or car allowance
• Health & Life Insurance
• Meal vouchers
• Learning programs
• Company online shop
• Mental & physical wellbeing programs
• Family & parental support

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.