We are seeking a highly skilled Clinical Applications Specialist to join our dynamic team. This role is crucial in ensuring effective clinical support and training within our clinical systems environment. The Clinical Applications Specialist will play a pivotal role in providing timely support for help desk tickets, training clinical staff, and implementing new applications related to clinical applications. The position requires a deep understanding of Athena Health EMR and an eagerness to learn and adapt to our ecosystem of clinical applications integrated with Athena.

This is a remote role, based in Texas, with the ability to travel to offices throughout Geode’s network of offices throughout the United States. 

Responsibilities

Training and Education

• Conduct in-person training sessions for clinical staff on the effective utilization of athenaHealth EMR, and other integrated clinical applications.
• Provide ongoing education and support to ensure staff proficiency and efficiency in utilizing clinical systems. 

Support and Help Desk

• Drive prompt resolution of Help Desk tickets related to clinical applications.
• Troubleshoot issues, provide solutions, and escalate complex problems as needed.
• Document and maintain detailed records of support tickets and resolutions.

Implementation

• Collaborate with internal teams to implement athenaHealth EMR and other clinical applications in new offices.
• Ensure seamless integration of new applications with existing systems.
• Conduct thorough testing and validation of new applications to guarantee optimal functionality and user experience.

Qualifications

• 2+ years of hands-on experience with athenaHealth EMR.
• Ideal candidate will have experience with one or more of the following: support ticketing systems (i.e. Zoho Desk), check-in software (i.e. Epion, Phreesia, Qure4u), telehealth software (Doxy, Zoom Health).
• Proficient in troubleshooting clinical application issues and providing timely resolutions.
• Strong communication and interpersonal skills.
• Ability to effectively train and support clinical staff. 

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