At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Third Party Vendor Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Reporting into the NAM Claims Third Party Management – Vendor Lead, the Claims Vendor Manager will implement and establish a Claims Vendor Management program for AIG’s strategic claims vendors. This will include setting up quarterly meetings with Claims and vendor executives, collecting and collating vendor performance feedback, reviewing vendor spend and billing practices, driving agreed action items agreed between the parties. The role will collaborate with the strategic Claims Vendors daily to lead vendor billing audits and ensure e-billing practices are followed accurately. The role shall be the central point of contact for strategic Claim Vendors who often work across multiple Lines of business, and different countries.

Position Description

Full Time US-based employment Claims Third Party Management. The claims vendor manger shall be responsible for the following activities:

• Establish a Claims Vendor Management program for AIG’s strategic claims vendors. This will include establishing quarterly meetings with Claims and vendor executives, collecting and collating vendor performance feedback, reviewing vendor spend / billing practices and driving any collective action items agreed between the parties;
• Establish and maintain strong relationships with key business units and their leaders to understand procurement requirements and pipeline of procurement related work;
• Develop sourcing strategies in collaboration with internal Claims leadership with resulting cost reductions in Loss Adjusted Expense reductions as well as Indemnity based savings, cost avoidance and contract terms that limit risk to AIG;
• Lead vendors, claims vendor operations, and shared services with the transition of vendors from a traditional billing route, into e-billing practices and ultimately deliver the implementation plans agreed with Claims leadership;
• Engage with the strategic claims vendors to become their central point of contact for AIG. These strategic claim vendors often work across multiple lines of business, and different countries;
• Perform vendor billing audits and lead vendor spend reviews to help identify incorrect or unwanted vendor billing practices;
• Demonstrate project management skills for driving forward vendor management initiatives, pulling together clear project outlines and updates;
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team; and
• Analyze internal AIG vendor costs against environmental / market forces to gain competitive advantage and reduce AIG claim costs.

What you'll need to succeed

• Bachelor’s degree in business or related field and/or equivalent combination of experience; insurance or financial services industry preferred.
• Minimum 5 years prior experience working with Claims or Claims Vendors.
• Experience in relation management for multi-million-dollar partnerships.
• Significant experience and expertise with a track record for leading strategic sourcing and vendor management initiatives.
• Experience in working with and analysing large data sets.
• Experience in reviewing vendor spend information, and auditing vendor billing.
• Experience with working with Claims vendors to implement new ways of working or new ideas.
• Demonstrate excellent written and oral communication skills, as a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the company.
• Proven ability to effectively communicate data metrics and insight to key stakeholders and executives.
• Experience building strong, meaningful internal and external relationships.
• Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.
• Experience in successfully organizing and directing a team of people.  Energetic leader with a positive attitude and a go-getter drive.
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CS - Corporate Services

AIG Claims, Inc.