At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Measurement of Store Processes

• Design, create, and maintain a catalog of all labor standards in stores including ongoing measurement methods, store attribute, and criteria

• Build and measure time and motion studies for discrete store processes and activities focused on the impact to store labor, payroll, and customer experience

• Provide feedback to leadership on the priority, timing, and methods to measure all DSG store activities by creating an annual review calendar and plan of execution

• Assist with the creation of process documentation to align with best practices, taking a data-centric approach to how best to complete all processes within stores

Continuous Improvement

• Through methods such as A/B testing, process evaluation, and modeling, provide feedback to improve store productivity for both operational and customer-focused processes

• Ensure that new technology and ways of working improve our store procedures, taking both anecdotal feedback and time and motion studies into consideration

• Develop and monitor operational metrics that track the impact of continuous improvement projects

Leadership and Collaboration

• Provide coaching, mentorship and direction to the Store Industrial Engineer team

• Create an environment of positive engagement and support through effective leadership

• Support process teams in documenting work methods and execution of engineered labor standards

• Drive alignment of labor standards with both process owners and the labor management team

• Partner with technology and external software providers on enhancements that impact our store procedures

• Partner with the Business Intelligence team to develop and validate new reporting or KPI’s as it relates to labor standards management

QUALIFICATIONS:

• Bachelor's Degree Industrial Engineering preferred

• 5-7 years experience

• Experience in Engineered Labor Standards, Labor Management, SOP Documentation, Process and Continuous Improvement

• Maynard Operation Sequence Technique (MOST)

• Possess and applies a broad knowledge of principles, practices, and procedures within a retail store

• Documentation of Standard Operating Procedures within a retail environment

• Project Management – Program changes, updates, process improvements

• This role requires significant travel with up to 50% of time spent traveling to stores throughout the US.

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