Client Operations Associate
Frankfurt

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo.

We’re seeking someone to join our Client Service team (CSG) as a Associate in Frankfurt. CSG is responsible for providing exceptional client service to German and Swiss clients across the cash equity and FID cash business lines. The team is a central point of contact for Morgan Stanley’s institutional clients on a range of topics. Internally, the team partners closely with the Business Unit, and global Operations teams to ensure that client issues are identified and resolved effectively. The CSG team is responsible for processes such as (but not limited to) exception management, trade allocation and report production.

This is a Associate position within Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What will you be doing?

• Ensuring risk items are addressed in a timely manner through effective prioritisation of tasks.
• Proactively managing the trade allocation process to ensure timely execution of trade confirmations.
• Effectively driving forward business processes and client initiatives.
• Fostering a robust stakeholder network to drive forward collaboration with the Cash Equity Sales Desk and Global Operations counterparts
• Navigating the Morgan Stanley organization across divisions to deliver timely and accurate issue resolution to complex, business critical issues.
• Partnering with daily processing teams to identify key operational issues with a view to enhancing the operational infrastructure.
• Developing and enhancing client relationships by providing exceptional levels of client service.
• Providing backup coverage for team members during absence and busy periods.

What you’ll bring in the role:

• Operations experience within financial services desirable.
• Strong attention to detail
• Degree or equivalent academic level in relevant field
• Fluent in written & spoken English is essential.

What will help you in the role:

• Strong data analysis skills
• Excellent interpersonal skills, able to build relationships across the Firm
• Able to communicate effectively with all levels of the organisation.
• Approaches all situations with a positive outlook, energy and enthusiasm.
• Desire to work in an environment strong in teamwork, commitment and excellence.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.