Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position is work from home and open nationwide. Responsible for providing care coordination and health care navigation assistance to members on specific specialty infused medications.  

 PRIMARY DUTIES AND RESPONSIBILITIES: 

1. Interacts with patients, medical office staff, and health plan providers through both inbound/ outbound calls, explaining benefits regarding site of care and facilitating changes to ensure a smooth transition in patient care.

2. Provides care coordination and health care navigation assistance to members.

3. Facilitates member understanding of benefit change as it relates to specialty medications and works with physicians and their agents to transition to alternate site of care as applicable.

4. Communicates with member’s PCP, specialist, or the clinical team when needed to address gaps in care.  Improves compliance with treatment plans or insurance benefit design.

5. Works with Specialty Pharmacy to ensure member transition without interruption in therapy.

6. Performs other duties and responsibilities as assigned.  

Operating hours: 8:00am - 8:00pm EST, Monday - Friday
Schedule: four 10 hour shifts, 8:00am - 7:00pm EST and 9:00am - 8:00pm EST.

(shifts rotate each week, colleagues work 4 days with 1 day off during the week)

1 hour lunch break.

Required Qualifications

• Valid Pharmacy Technician License per state requirements
• National Certification - PTCB or ExCPT
• Minimum two years of experience as a pharmacy technician.
• Previous telephonic experience in healthcare; prior work experience in infusion, medical health office, or specialty pharmacy setting preferred.  

Preferred Qualifications

• Excellent verbal and written communications and listening skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to perform independently; be self-directed. 
• Previous work from home experience.

Education

• High School Diploma

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.